Air Loom II gets cubase 10 pro crash

[WasteLand]

as the title says, i run my studio still on win 7 pro 64 bits.

i repeat: it crashes cubase 10 pro, when i first tried, only changing presets. the second time, cubase couldn't close without "this program does not react".

works well in ableton live 10 suite. a pity.

[sbangs_air]

Sorry to hear this, it would be best to open a support ticket with our team or send me a DM with the crash log to see if we can work this out for you.

[WasteLand]

Sorry to hear this, it would be best to open a support ticket with our team or send me a DM with the crash log to see if we can work this out for you.

ok i will do this. like the loom II, and i own it only for 2 days... in the mean time i will use in my other daw's.

i make many bug reports, many bugs to report (other brands), sadly. so i make the time in between sessions..

[sbangs_air]

Thank you, we are here to help, but we cant assist if you don't let us know the details

[WasteLand]

Thank you, we are here to help, but we cant assist if you don't let us know the details

yes i am aware, that with no details you can do nothing with message i wrote. i knew it when i wrote it, perhaps i was hoping it was a known issue...

the logs are coming, when i have the time, thank you for your assistance!

(but still glad that i bought LOOM II, i have other additive synths (or synths with that option), but this is a completely other workflow, which i like.)

[mabian]

@Wasteland, please, if you ever manage to open a support ticket, please tell how you did it because I tried for months and it's been broken all the time.

Thanks,
Mario

[WasteLand]

Thank you, we are here to help, but we cant assist if you don't let us know the details

i have sent you a PM, with a link to the dump file of cubase.

thanks!

[WasteLand]

@Wasteland, please, if you ever manage to open a support ticket, please tell how you did it because I tried for months and it's been broken all the time.

Thanks,
Mario

i have "filed" the dump file, via PM message here.. so i will wait, and hope for some solution...

do you have a similiar problem?

[mabian]

No, I tried several times via the standard air website, here...

https://www.airmusictech.com/support

hey say a request must be issued to get a token. But the request never completes successfully. Let's see how far your PM goes... I'm not too optimistic...but I'm curious

- Mario

[WasteLand]

No, I tried several times via the standard air website, here...

https://www.airmusictech.com/support

hey say a request must be issued to get a token. But the request never completes successfully. Let's see how far your PM goes... I'm not too optimistic...but I'm curious

- Mario

it helps that it is public... i hope... never tried via support... LOOM II i only have for a several days, i have other air music plugins, but not installed yet (i buy too much...).

[Syngularity]

I also made crash/freeze experiences with Loom Classic and Cubase 10 earlier this year. Now I‘ve purchased Loom II, and it crashed Bitwig (!) after 10 minutes. Please improve the general stability, I guess that Loom does something bad with the audio buffer sometimes, when you change presets or press that nice random button.

[nordickvr]

Reported long time ago that Loom2 crashed Logic.
Sent crash log.
No fix.
Recently had a reply after leaving a comment on Facebook.
Finally they sent me an installer of... the same bugged version.
Uninstalled all things AIR.

[WasteLand]

I also made crash/freeze experiences with Loom Classic and Cubase 10 earlier this year. Now I‘ve purchased Loom II, and it crashed Bitwig (!) after 10 minutes. Please improve the general stability, I guess that Loom does something bad with the audio buffer sometimes, when you change presets or press that nice random button.

yes it crashes it or freezes it. i hope my crash dump file is checked by the team...

[dandezebra]

I wonder if there is a team...