Does support for AIR even exist?

Official support for: www.airmusictech.com
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KVRian
1372 posts since 12 Oct, 2012

Post Mon Jun 14, 2021 2:16 am

....or do the tickets i open go directly to a paper shredder?

So I've opened a ticket, heard nothing back except for a survey asking me if i was was satisifed with the service i was given...how ironic.

Should i just accept the fact that support is non-existent for AIR products?

The only consultation is that they are cheap, but still...

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KVRAF
2787 posts since 22 May, 2017

Post Mon Jun 14, 2021 2:48 am

In my experience, no.

KVRAF
2122 posts since 10 Jan, 2005

Post Tue Jun 15, 2021 5:11 am

Accept the fact.

Sad but true (imho).

- Mario

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KVRAF
2148 posts since 12 Jan, 2019

Post Tue Jun 15, 2021 5:44 am

I did a search on "Air Music Technology support," and this is what came up: ". . . in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying 'Beware of the Leopard.'"
"Have you ever noticed how anyone driving faster than you is a [jerk] and anyone driving slower than you is a moron?" - George Carlin

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KVRian
638 posts since 9 Jun, 2014 from UK

Post Tue Jun 15, 2021 8:54 am

Sorry presently on vacation so not jumped on sooner. Sorry to see this has been mishandled very happy to help via PM
Software Brand Manager

inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com

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KVRian

Topic Starter

1372 posts since 12 Oct, 2012

Post Tue Jun 15, 2021 9:04 am

sbangs_air wrote:
Tue Jun 15, 2021 8:54 am
Sorry presently on vacation so not jumped on sooner. Sorry to see this has been mishandled very happy to help via PM
Hello, I've sent you a PM

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KVRian
638 posts since 9 Jun, 2014 from UK

Post Tue Jun 15, 2021 9:08 am

Thank you I’m personally away from my computer but I have asked an agent to handle ASAP for you
Software Brand Manager

inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com

User avatar
KVRian

Topic Starter

1372 posts since 12 Oct, 2012

Post Tue Jun 15, 2021 9:13 am

sbangs_air wrote:
Tue Jun 15, 2021 9:08 am
Thank you I’m personally away from my computer but I have asked an agent to handle ASAP for you
Thank you

KVRist
63 posts since 28 Dec, 2018

Post Tue Jun 15, 2021 9:43 am

ferez21 wrote:
Tue Jun 15, 2021 9:13 am
Thank you
Please write here later, did they help you, and how did they help you? :)

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KVRian

Topic Starter

1372 posts since 12 Oct, 2012

Post Wed Jun 16, 2021 4:51 am

Clac wrote:
Tue Jun 15, 2021 9:43 am
ferez21 wrote:
Tue Jun 15, 2021 9:13 am
Thank you
Please write here later, did they help you, and how did they help you? :)
I needed to release licenses from an old computer and was having issues with it, i am glad to report that AIR's support assisted me and it is now resolved :tu: :party:

KVRist
63 posts since 28 Dec, 2018

Post Thu Jun 17, 2021 1:19 pm

ferez21 wrote:
Wed Jun 16, 2021 4:51 am
Clac wrote:
Tue Jun 15, 2021 9:43 am
ferez21 wrote:
Tue Jun 15, 2021 9:13 am
Thank you
Please write here later, did they help you, and how did they help you? :)
I needed to release licenses from an old computer and was having issues with it, i am glad to report that AIR's support assisted me and it is now resolved :tu: :party:
We should be happy, I guess. AIR shows at least some signs of life...
At least through the forum, through a PM was at least some way to contact to help. :clap:

KVRist
50 posts since 1 Feb, 2015

Post Thu Jul 22, 2021 8:31 am

No sign of life on my recent request to Air for support. Been a week already with no response apart from the automated, we will get back to you within 24-72 hour response time.
Ableton Live 11, NI KK S61 mk2, Deepmind 12D, Alesis Strike Multipad, Hydrasynth, Bass Station2, Modal Cobalt8M, Microfreak, korg NTS-1, Eventide H9 Max

KVRist
50 posts since 1 Feb, 2015

Post Fri Jul 23, 2021 10:45 pm

Still zero response since original support request on 15th July, now they send me a survey to fill out. Joke of a company. No email received that includes spam.

"Our records indicate that you recently contacted AIR Support via phone or email. If you contacted us via email, you should have received an email response from an AIR Support Representative. If you have not received an email, please check your Spam folder.

We're proud that every decision we make is based on how much value it brings to you. Please help us continue to serve you to the very best of our ability by taking a moment to fill out our short Customer Satisfaction Survey. "

All other developers I contacted regarding iLok location reset were dealt with by 24 hours at most.
Ableton Live 11, NI KK S61 mk2, Deepmind 12D, Alesis Strike Multipad, Hydrasynth, Bass Station2, Modal Cobalt8M, Microfreak, korg NTS-1, Eventide H9 Max

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