Support Issue - CRAP

Official support for: www.airmusictech.com
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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Post Thu Sep 10, 2015 7:43 am

Not really defending them (but I can sympathize), I have my own gripes heh, but they are unrelated to DPI scaling - just broken GUI in certain cases, then VERY much needed increased polyphony for VPro and Loom (6 voices is a joke), etc etc.

Hans25
KVRian
1429 posts since 22 Feb, 2005

Re: Support Issue

Post Thu Sep 10, 2015 7:55 am

EvilDragon wrote:Not really defending them (but I can sympathize), I have my own gripes heh, but they are unrelated to DPI scaling - just broken GUI in certain cases, then VERY much needed increased polyphony for VPro and Loom (6 voices is a joke), etc etc.
Ah ok. Yes I can see you are "Chief Technology Officer" VIP Master, so I guess you could be called a developer ;-).

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sbangs_air
KVRian
576 posts since 9 Jun, 2014 from UK

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 12:57 am

2.0.6 is now published resolving this issue.
Software Brand Manager

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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 1:46 am

Does 2.0.6. also fix various GUI issues in Reaper and Studio One (in VacuumPro, Structure, Transfuser)?

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sbangs_air
KVRian
576 posts since 9 Jun, 2014 from UK

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 1:47 am

These should also be covered.
Software Brand Manager

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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 1:59 am

OK let's see. :)

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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 2:10 am

Sorry, Simon, but Reaper and S1 issues with "Smart" page on VPro is not fixed at all in this update... It still messes up the host preset browser strip.

You guys have some serious problems with your GUI resizing code...

Here's VPro in S1:

Image

And in Reaper:

Image

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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 2:21 am

Strike doesn't want to update because of a wrong path or something. There are no forward slashes in file paths on Windows. Please get your shit together, guys!

Image


For the record - this is not a network location, it's one of my hard drives. It's just wrong to imply that forward slash on a Windows system.


EDIT: Similar issue with Velvet update...

Image

User avatar
sbangs_air
KVRian
576 posts since 9 Jun, 2014 from UK

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 2:26 am

Thanks for the feedback I will pass this on to the team. Unfortunately we have limited resources so maximizing testing across a multitude of DAWS can be tricky. Our main commitments of support are for Ableton, Logic, Bitwig, VIP, Digital Performer and Cubase. Although every effort is made on others.

I have not seen the update issue but will investigate.
Software Brand Manager

inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com

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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 2:34 am

There are smaller developers out there that have no problems supporting more DAWs than you guys. Just saying.

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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 3:12 am

Yep, these updates have now trashed my Velvet and Strike 2 installs. Woohoo. Now trying to roll-back to v2.0.4 for Velvet, it doesn't want to install it at all, I get the same error as in this thread: http://www.kvraudio.com/forum/viewtopic ... 5&t=448225

And v2.0.6 won't install because of forward slash issue.

jdnz
KVRian
719 posts since 3 Oct, 2011 from Christchurch, New Zealand

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 8:35 am

EvilDragon wrote:Strike doesn't want to update because of a wrong path or something. There are no forward slashes in file paths on Windows. Please get your shit together, guys!

Image


For the record - this is not a network location, it's one of my hard drives. It's just wrong to imply that forward slash on a Windows system.


EDIT: Similar issue with Velvet update...

Image

aactually internally windows (and msdos before it) handles forward slashes and backslashes the same, it's just the command interpretter that thinks a forward slash denotes a switch

bungle
KVRAF
1574 posts since 12 Mar, 2004

Re: Support Issue - CRAP

Post Thu Oct 22, 2015 8:53 am

Glad i came here before pulling the trigger on a plugin package from these guys, definitely one to avoid :(
If your plugin is a C++ creation, please don't say so.
If it is, pop round Marcos, he has just bought you a Mac to port it.

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sbangs_air
KVRian
576 posts since 9 Jun, 2014 from UK

Re: Support Issue - CRAP

Post Fri Oct 23, 2015 4:22 am

Hello, we have spoken with the engineers the issue is the update package requires 2.0.5 or greater so please run the previous updater if you have not taken the jump from a previous version yet.
Software Brand Manager

inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com

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EvilDragon
KVRAF
17183 posts since 7 Jan, 2009 from Croatia

Re: Support Issue - CRAP

Post Fri Oct 23, 2015 6:17 am

How, when 2.0.5. isn't even available for some products on your website? There's only 2.0.4 for Strike 2 and Velvet, for example. Explain.

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