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Drum Tree issue

kolton
KVRer
 
18 posts since 13 Oct, 2005

Postby kolton; Wed Sep 27, 2017 6:05 am Drum Tree issue

Hi
I purchased Drum Tree and am having a problem. Every time I reopen a daw file I have to reauthorize Drum Tree, it doesn't stay authorized.
Can you help?
Thanks,
Dan
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ichiro
KVRer
 
7 posts since 18 Aug, 2017, from South of Tokyo

Postby ichiro; Wed Oct 04, 2017 1:22 am Re: Drum Tree issue

Hi Dan,
This is Ichiro, a producer of Drum Tree. I've never met such trouble yet, but could you please try it? Thank you.

https://support.native-instruments.com/ ... ibrary-Tab
kolton
KVRer
 
18 posts since 13 Oct, 2005

Postby kolton; Wed Oct 04, 2017 6:12 am Re: Drum Tree issue

Hi Ichiro,
I have already tried that solution but it didn't work.
I've had this issue with some other developers who claim it's a Native Instruments bug.
We solved it by them sending me the .XML file which hadn't been created on install.

Thanks
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ichiro
KVRer
 
7 posts since 18 Aug, 2017, from South of Tokyo

Postby ichiro; Tue Oct 10, 2017 2:56 am Re: Drum Tree issue

kolton wrote:I've had this issue with some other developers who claim it's a Native Instruments bug.
We solved it by them sending me the .XML file which hadn't been created on install.

Actually this problem is the one of Native Instruments side, and I'm not familiar with XML file right now. But does it help for you?
https://www.youtube.com/watch?v=FviZZbO3MrA
kolton
KVRer
 
18 posts since 13 Oct, 2005

Postby kolton; Sun Oct 15, 2017 12:15 pm Re: Drum Tree issue

Hi Ichiro,
I have tried all of the solutions I can find and nothing has worked.
I have owned Drum Tree since the end of May and still can't use it.
Can you please check this forum more often so I can get this solved or let me know if there is another way to get customer support.
Thanks!
Dan
User avatar
ichiro
KVRer
 
7 posts since 18 Aug, 2017, from South of Tokyo

Postby ichiro; Thu Oct 19, 2017 6:39 pm Re: Drum Tree issue

Hi Dan,

I'm sorry for that trouble and late reply. We are very small and I'm checking here between engineering works. But I would try to write more often.

Actually it's Native Instruments activation trouble and I could not resolve by myself as a third party maker. I'm asking it to NI today. Thank you.
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ichiro
KVRer
 
7 posts since 18 Aug, 2017, from South of Tokyo

Postby ichiro; Sat Oct 21, 2017 7:55 pm Re: Drum Tree issue

Hi Dan,

Native Instrument support team will contact you. They need more information. Could you please send your email address and your activated name below?
http://premier-engineering.jp/

Thank you.
All the best,
ichiro
kolton
KVRer
 
18 posts since 13 Oct, 2005

Postby kolton; Sat Oct 21, 2017 9:35 pm Re: Drum Tree issue

Hi Ichiro,
I'm not sure what you mean by "activated name" and what email address should I send an email?

Thanks
User avatar
ichiro
KVRer
 
7 posts since 18 Aug, 2017, from South of Tokyo

Postby ichiro; Sun Oct 22, 2017 9:09 am Re: Drum Tree issue

Hi Dan,

Ok, please send your full name and email address which NI support team would contact to.

Thank you.
Ichiro
kolton
KVRer
 
18 posts since 13 Oct, 2005

Postby kolton; Sun Oct 22, 2017 12:23 pm Re: Drum Tree issue

What is your email address ?
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ichiro
KVRer
 
7 posts since 18 Aug, 2017, from South of Tokyo

Postby ichiro; Sun Oct 22, 2017 6:56 pm Re: Drum Tree issue

Here, there is a form.
http://premier-engineering.jp/

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