G8tor authorization problem

Official support for: 2getheraudio.com
xpoes
KVRist
40 posts since 10 Apr, 2017

Post Fri Jun 28, 2019 3:39 pm

Hi, suddenly G8tor went into trial mode, while editing a project.
So, I went to the email with the licence code, copied it into "ENTER YOUR AUTHORIZATION NUMBER" and hit "Authorize". After that, nothing happens. It just says "Authorization in progress. Please wait.."
I've been waiting for over an hour now :(
I've tried this both in Reaper and in standalone mode as well.
Xpoes

W10, latest Studio One, latest Reaper, Intel i7 CPU 6700k @ 4.00GHz, NVIDIA GeForce GTX 970, 32 GB RAM, Xonar DX, Nektar Impact LX61+

xpoes
KVRist
40 posts since 10 Apr, 2017

Re: G8tor authorization problem

Post Fri Jun 28, 2019 5:51 pm

It happens with Re4orm as well :(
Xpoes

W10, latest Studio One, latest Reaper, Intel i7 CPU 6700k @ 4.00GHz, NVIDIA GeForce GTX 970, 32 GB RAM, Xonar DX, Nektar Impact LX61+

xpoes
KVRist
40 posts since 10 Apr, 2017

Re: G8tor authorization problem

Post Wed Jul 03, 2019 3:06 pm

No response here, no response to my support ticket on the 2getheraudio website. Very disappointing :(
Xpoes

W10, latest Studio One, latest Reaper, Intel i7 CPU 6700k @ 4.00GHz, NVIDIA GeForce GTX 970, 32 GB RAM, Xonar DX, Nektar Impact LX61+

xpoes
KVRist
40 posts since 10 Apr, 2017

Re: G8tor authorization problem

Post Thu Jul 04, 2019 5:40 pm

Quite amazing, still no response!
Xpoes

W10, latest Studio One, latest Reaper, Intel i7 CPU 6700k @ 4.00GHz, NVIDIA GeForce GTX 970, 32 GB RAM, Xonar DX, Nektar Impact LX61+

xpoes
KVRist
40 posts since 10 Apr, 2017

Re: G8tor authorization problem

Post Sun Jul 07, 2019 2:22 pm

problem solved :party:
Xpoes

W10, latest Studio One, latest Reaper, Intel i7 CPU 6700k @ 4.00GHz, NVIDIA GeForce GTX 970, 32 GB RAM, Xonar DX, Nektar Impact LX61+

donny70
KVRer
1 posts since 26 Jul, 2017

Re: G8tor authorization problem

Post Mon Sep 02, 2019 2:00 am

How did you solve the authorisation problem?

User avatar
2getheraudio
KVRer
29 posts since 11 Sep, 2018 from Boston, MA

Re: G8tor authorization problem

Post Tue Sep 03, 2019 6:14 am

Hi folks,
Just a heads up that we did make some updates awhile back to prevent this from happening. There should not be any instances which can reset a license back to trial mode other than pirating our software which is what it's intended to prevent. (sorry, we hate it too, but it does help us prevent piracy and keep us in business).

If anybody experiences this, please just reach out to us and we'll take care of it. Thanks.

2getheraudio

deadkai
KVRer
1 posts since 7 Sep, 2019

Re: G8tor authorization problem

Post Sat Sep 07, 2019 3:25 am

Hi, ive got almost the same problem. G8tor and Reform are installed on my desktop and works great
but they wont accept the authorizing code when installing it on my laptop...
Anyone got any ideas here?

Big Tick
KVRAF
3261 posts since 29 May, 2001 from New York, NY

Re: G8tor authorization problem

Post Thu Sep 12, 2019 3:02 pm

Deadkai, please submit a support ticket and we'll get back to you: https://www.2getheraudio.com/support/

tonycore
KVRist
35 posts since 19 Jul, 2016

Re: G8tor authorization problem

Post Wed Sep 18, 2019 12:10 pm

i am currently having this same issue, trying to re-authorize RE4ORM FX after moving to a new computer. it gets stuck on "Authorization in progress. Please wait..."

i'm trying to send a support ticket, but your when i click on the above link it says i need an account to submit a support ticket, and when i click on the link to create and account i see the message "User registration is currently not allowed."

i also reached out on Facebook, and got no response there. please help me!

(also, the link for updates "https://www.2getheraudio.com/updates/" is broken, and goes straight back to the home page)

User avatar
2getheraudio
KVRer
29 posts since 11 Sep, 2018 from Boston, MA

Re: G8tor authorization problem

Post Fri Sep 20, 2019 6:13 am

Sorry about taking so long to get back to you. Thank you for pointing out the issues with the website. We are working on fixing them now. We are sometimes experiencing temporary problems with the authorisation server and we are looking into that too. We have contacted you on Facebook now and will help you solve your problem asap.

tonycore
KVRist
35 posts since 19 Jul, 2016

Re: G8tor authorization problem

Post Fri Sep 20, 2019 6:24 am

thank you!

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