Granite won't save presets

[timyork]

No matter what I try, save, save with samples, embed, reset, load sample, save etc etc, Granite just won't save a preset.
When I click setup it shows my serial number, so I don’t think I’m running the demo.
Sorry, just can’t figure it out - I’ve saved quite a few presets in the past but this has really got me stumped..
Tried with the plugin in Logic ProX and the standalone
Version number is 1.6.502
Mac OS 10.12

I've tried emailing support@newsonicarts.com and the emails keep bouncing back with an error.

[pinki]

Hi there

Sorry to hear this, and support is the way to go. But you are not the first to report emails bouncing back. Very strange.

I'm on it! I'll report back asap.

[timyork]

Hi there

Sorry to hear this, and support is the way to go. But you are not the first to report emails bouncing back. Very strange.

I'm on it! I'll report back asap.

Thank you - I just tried emailing again and it bounced back again.
Is your mail box full, maybe?

This is the email error message:

his is the mail system at host mailrelay4-2.pub.mailoutpod1-cph3.one.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

<support@newsonicarts.com> failed: newsonicarts.com:
550 The mail server could not deliver mail to support@newsonicarts.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
Reporting-MTA: dns; mailrelay4-2.pub.mailoutpod1-cph3.one.com
Received-from-MTA: smtp; [192.168.1.226] (95.145.182.234)
Original-Envelope-Id: 358a8e4e-e677-11ea-9b1e-d0431ea8bb10
Arrival-Date: Tue, 25 Aug 2020 02:03:46 +0000

Final-Recipient: rfc822; support@newsonicarts.com
Action: failed
Status: 5.4.7 (The mail server could not deliver mail to support@newsonicarts.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.)
Remote-MTA: dns; newsonicarts.com
Diagnostic-Code: smtp; 550 The mail server could not deliver mail to support@newsonicarts.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

Received: from [192.168.1.226] (unknown [95.145.182.234])
by mailrelay4.pub.mailoutpod1-cph3.one.com (Halon) with ESMTPSA
id 358a8e4e-e677-11ea-9b1e-d0431ea8bb10;
Tue, 25 Aug 2020 02:03:46 +0000 (UTC)
From: Tim York <timyork@prodrumteacher.co.uk>
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
Mime-Version: 1.0 (Mac OS X Mail 10.3 \(3273\))
Subject: Granite won't save presets
Message-Id: <F84AFECD-6B0D-423B-8850-2D5DA418B4B3@prodrumteacher.co.uk>
Date: Tue, 25 Aug 2020 03:03:45 +0100
To: support@newsonicarts.com
X-Mailer: Apple Mail (2.3273)

[pinki]

OK thanks, on it.

[pinki]

OK NSA are switching servers and have reported it should be OK now so please try again.

[timyork]

OK NSA are switching servers and have reported it should be OK now so please try again.

Cool, email sent. Thanks for staying in communication.