It's not a courtesy, it's a core element of PA's gamelike approach to pricing. It's no coincidence the Triad upgrade email was sent out in a month with no vouchers and containing no info as to whether the upgrade was time-limited. I'm also not surprised that people here are saying customer support danced around the issue when asked. I am surprised that people here are defending this by saying they should have emailed the marketing department, as though forwarding an email to the relevant department is a Herculean task. It takes seconds and I somehow manage it several times a day.
PA completely lost me when they blew out BYOME for $69 just 5 months after their 'intro offer' which was almost double the price at $129, yet made to look like a significant saving on the RRP of $249. I mean, some intro offers last almost that long. It's a straight up mockery of early adopters.
Now I'm hearing *anyone* can use this $49 'upgrade' voucher regardless of whether they own BYOME or not? If that's true, I refuse to believe it isn't by design, as if they thought nobody on their mailing list would share the code. How many other companies can you think of that'll let you 'upgrade' without actually owning the product so easily?
Then there's the issue of discontinuing the UA bundle, thus removing the half-price discount on future UA plugins that was a huge incentive for me completing my UA collection. I also really enjoyed paying $19 for the privilege of continued updates to a synth I already owned when they brought Thorn under their wing.
I currently own the entire UA catalogue, and I'd love to support their work by buying on day 1, but I won't be buying Lion at it's intro price. $70 is a lot of money for me, absolutely worth a 5-month or fairly short wait.
I adore Unfiltered Audio's work and I know they're completely separate entities thus Plugin Alliance grievances are supposed to be kept out of the way of their threads, but PA's pricing games make it increasingly difficult to maintain the equivalent mental barrier between the two. When that 5-month post-intro $69 deal hit, I was using BYOME quite frequently and I just felt like a sucker every time I looked at it.