Output - Introducing PORTAL: A Granular FX Plugin

VST, AU, etc. plug-in Virtual Effects discussion
kidslow
KVRist
56 posts since 26 Aug, 2019

Post Wed Nov 13, 2019 6:22 pm

AFAIK the listing was available during a short window during the overnight hours in California. I saw it around midnight PST. Who was working at that hour to get rid of the error? Seems to me like the listing was adjusted when the back office arrived in the morning.

Not to be an apologist for MF. In my opinion, the customer service fail is more egregious, in not immediately refunding the purchases and admitting there was an error.

perpetual3
KVRian
1138 posts since 28 Sep, 2012

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Wed Nov 13, 2019 7:03 pm

I bought well before overnight hours.

kidslow
KVRist
56 posts since 26 Aug, 2019

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Wed Nov 13, 2019 7:25 pm

Had to go in my browser cache to find the Reddit thread where I found out about it, since they delisted it from the main Deals page.
https://www.reddit.com/r/AudioProductio ... kely_very/

Sort of confirms my supposition:
RrentTreznor 7 points · 1 day ago
Hey. I got a follow up from Output. They said the following:
This is not a legitimate sale price, and I believe Musician's Friend have mistakenly advertised Portal in place of Expansion Packs, which are on sale individually for $26.
We appreciate you bringing this to our attention and we're looking into it with Musician's Friend as we speak. Thank you!
And from what I am reading there, MF has gone above and beyond for purchasers, so I retract my claims about their customer service.

perpetual3
KVRian
1138 posts since 28 Sep, 2012

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Wed Nov 13, 2019 8:49 pm

Well, so far I have installed, authorized, and received no word of a refund. Fingers crossed.

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Dirtgrain
KVRist
398 posts since 12 Jan, 2019

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Thu Nov 14, 2019 6:06 pm

I bought it in the middle of the day, 11/12, and the charge went on my credit card. I received a canceled order notice from MF today, 11/14, in the afternoon: "The item(s) below has been canceled from your order. If your credit card has already been authorized for payment, it may take 5–7 days for your bank to release the hold on those funds." That's a long time for them to get their crap together, and they can kiss my arse for the hassle. The email contained no special offers--just advertising in their email message. Smells like bait and switch to me, de facto or de jure. Whatever.

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Fleer
KVRAF
4687 posts since 23 Aug, 2014 from Boston/Cambridge

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Thu Nov 14, 2019 6:18 pm

My GC order was canceled and refunded today.

perpetual3
KVRian
1138 posts since 28 Sep, 2012

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Thu Nov 14, 2019 6:49 pm

Fingers still crossed.

Ryan99
KVRian
766 posts since 30 Nov, 2011

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 2:31 am

perpetual3 wrote:
Thu Nov 14, 2019 6:49 pm
Fingers still crossed.
They will cancel all orders unless you contact them.

Ryan99
KVRian
766 posts since 30 Nov, 2011

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 2:33 am

double post

perpetual3
KVRian
1138 posts since 28 Sep, 2012

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 5:08 am

But I already activated the plugin.

Ryan99
KVRian
766 posts since 30 Nov, 2011

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 6:03 am

perpetual3 wrote:
Fri Nov 15, 2019 5:08 am
But I already activated the plugin.
If you received a license number, you're fine.

perpetual3
KVRian
1138 posts since 28 Sep, 2012

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 6:04 am

Nice!

Kalamata Kid
KVRAF
4132 posts since 27 Jul, 2001 from Tarpon Springs, Florida, USA

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 6:50 am

Musician's Friend may have one or more such deals by years end.
Not sure how I missed the Portal deal. :dog: :cry:
Let's keep an eye on them.
23" 10-touch Monitor and iPad Air as Midi Controllers, iConnectMIDI2+, Windows Pro 10-64bit, i9-9900k, 32 GB RAM.

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Calenberger
KVRist
472 posts since 8 Sep, 2019 from Calenberg

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 6:59 am

That was no regular deal, just a typo. A poor soul forgot the 1 for hundred...
Lorem ipsum dolor sit amet, kanntu meine musi hoeren da:
https://sonoryth.bandcamp.com/
Signature Sound

Kalamata Kid
KVRAF
4132 posts since 27 Jul, 2001 from Tarpon Springs, Florida, USA

Re: Output - Introducing PORTAL: A Granular FX Plugin

Post Fri Nov 15, 2019 7:10 am

^^^
Oh, thanks for the clarification
I will be looking for a BF deal on Portal.
23" 10-touch Monitor and iPad Air as Midi Controllers, iConnectMIDI2+, Windows Pro 10-64bit, i9-9900k, 32 GB RAM.

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