Problems with Focusrite driver Win 10

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KVRist
312 posts since 1 Dec, 2013 from UK

Post Thu Jul 22, 2021 10:46 am

Hi,
just aquired a nice focusrite 3rd gen audio interface but regretting it a little at the moment.
For no reason win 10 (latest Version) crashes and the wonderful BSOD appears, telling me its the focusrite driver ( again latest version).

Ive trolled the internet and applied all the fixes I can find but it still happens randomly.. even happened as i was closing down windows yesterday...

has anyone experience i how to find the real culprit.. or how they sorted it?
thanks for any help

Tony

KVRist
338 posts since 3 Aug, 2004 from Kiel, Germany

Post Thu Jul 22, 2021 11:19 am

I own a Focusrite 2nd gen interface and I experienced similar problems. In my case it had to do with the red USB cable that was included. When I was moving the USB plug in the connector of the interface just a little bit I got a Windows 10 blue screen every time. I found out (crawling through different forums) that the provided USB cable is a mess and does not fit into the connector properly. After using another USB cable this never happend again and the interface just works fine.
Electronic pop music with classical elements: https://soundcloud.com/crisis-at-music

KVRist

Topic Starter

312 posts since 1 Dec, 2013 from UK

Post Thu Jul 22, 2021 11:45 am

thanks crisis, ill give that a try, ill order a new one... hope it works.. driving me crazy...oooh oooh...

KVRAF
2236 posts since 9 Jun, 2002 from East of Santa Monica

Post Thu Jul 22, 2021 6:42 pm

Try a different USB port. The Focusrite is a USB2 device, so best to connect to USB2 (rather than the newer USB3) if possible.

Run latencymon utility to see if any background task is interfering with audio streaming.

KVRist

Topic Starter

312 posts since 1 Dec, 2013 from UK

Post Thu Jul 22, 2021 11:03 pm

thanks flugel45.. will try that also...
focusrite have sent me a load of things to try today as well... will see..

KVRist

Topic Starter

312 posts since 1 Dec, 2013 from UK

Post Fri Jul 23, 2021 2:00 am

This may have nailed it, no crashes so far... hope its this simple... thanks flugel 45...

flugel45 wrote:
Thu Jul 22, 2021 6:42 pm
Try a different USB port. The Focusrite is a USB2 device, so best to connect to USB2 (rather than the newer USB3) if possible.

Run latencymon utility to see if any background task is interfering with audio streaming.

KVRer
26 posts since 27 May, 2007

Post Fri Jul 23, 2021 4:18 am

Just to add to this. I had a similar problem with an older Focusrite Scarlett and the issue for me was I had it connected via a USB Hub. Not sure if it's common knowledge not to use hubs but yeh....took me ages to work out. Plugged the cable into USB2 onboard the laptop and no more problems :)

KVRist

Topic Starter

312 posts since 1 Dec, 2013 from UK

Post Fri Jul 23, 2021 4:59 am

hi,
yes i knew about this, it was originally connected to an onboard USB3, then tried the onboard USB2, I did try this before but second go seems to have worked so far, been using all morning with no issues except getting the thing setup correctly with the software mixer it has to use from focusrite..it has taken me awhile to get to grips with it, old age i think..brain doesnt like 'new' technoloy anymore.. hee hee..

...
biggins wrote:
Fri Jul 23, 2021 4:18 am
Just to add to this. I had a similar problem with an older Focusrite Scarlett and the issue for me was I had it connected via a USB Hub. Not sure if it's common knowledge not to use hubs but yeh....took me ages to work out. Plugged the cable into USB2 onboard the laptop and no more problems :)

KVRist

Topic Starter

312 posts since 1 Dec, 2013 from UK

Post Sat Jul 24, 2021 1:01 am

a little updatre,
things seem to be going ok, only a couple of crashes since with a whole day using the system.
one thing i found out (while trying to get my Korg SQ64 working) was that there is a USB driver list, only the first 9 seems to be allowed, my SQ 64 was numver 11, so i had to delete some drivers to move the SQ 64 up theblist and now works perfectly, i also made sure the focusrite driver was up the list as well.

heres a link to the video that helped

https://www.youtube.com/watch?v=rVy2aqQm3U8

hope all is well...

KVRist
76 posts since 13 Jul, 2021

Post Sat Jul 24, 2021 2:14 pm

I have problems with my 1st gen Scarlett 2i2 as of late. It sucks because Focusrite won't release updates or help. Probably my last Focusrite device to be honest. Disappointing I have to wait for the BSOD. Then I get into Windows. Where I have to unplug my interface and plug it in. Half the time I forget and already have my speakers turned on which I have to turn off and back on again. It's been such a pain in the rump.

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