biomechanoid wrote:Romantique Tp wrote:What was the issue? If you couldn't activate your license at all (which I've never seen happen with Halion) you could just have messaged asknet support and asked for a refund. No need to get PayPal involved.
I got the download links on their website at end of purchase process, but the purchase didn't show up in the existing Steinberg account I was logged into, and I didn't get any emails with authorisation info. Therefore I can't authorise as I have no codes to input. Emailed both Steinberg & Asknet asking politely for help multiple times, literally zero response. Asknet didn't respond to multiple messages via Paypal before I opened dispute either. FWIW, there are others on Twitter reporting similar stories with Steinberg support at the moment.
Anyway, probably not the right thread for this.
This is the reason I won’t buy Halion. I love it’s sound and capabilities. But support has been atrocious. I’ve tried asking them technical questions about their product and they just don’t have a clue. Too much separation between the developers and support.