Peter - IK Multimedia wrote:Sorry to hear that you feel you got a raw deal and didn't hear about the extensions. You can contact IK Support directly at <clip> and they'll be able to assist you.
Please note for future reference that you have 30 days after the close of the group buy to choose your plugins. This is the way we set group buys up each time in order to avoid situations like this.
So you are saying that I should have known to wait 30 days to claim my plugins, in case what you said on your website is misleading. Which it was. It clearly said it was ending last month, and you got a max of 6. You said you were sorry I didn't hear about the extensions - before you extended them
. I'm wondering how you even thought that possible. Sorry, but my IKM Crystal Ball plugin isn't working. You think that everyone is going to know to wait 30 days to use what they've already paid for, just in case you change the rules around, "in order to avoid situations like this".
I'm trying real hard to not complain about you extending it, and increasing the amount of plugins. I'm actually very happy about it. Good for you.
I am suggesting that, for customer service sake, instead of giving some politician-speak non-answer (there certainly wasn't a yes or no in there), and an excuse about how you set things up that makes no sense to avoiding the situation, that you simply say, "Sure, we understand, we've got your back, once we verify your facts, if you fall under that situation, we'll fix that for you! Just contact customer service!". What I don't realize is why you don't publicly answer a yes or no question with a public yes or no answer. You sound worse than a used car salesman after the sale. You actually blamed me for not knowing that you were going to change the deal ahead of time, and suggested everyone to wait a month to use their plugins purchased from your company.
I've been reading your responses in here, and I see a lot of "you should'a read the fine print!" answers, yet you have a faq for the group buy that I read before buying, and it is sorely lacking in specifics or a suggestion to wait until the buy is over to choose the products. Why don't you spell out stuff in there? That would be a good spot to make clear stuff like the other guy that thought he could get the group buy, sell what he didn't want from the freebies, and make a profit? Or that the plugins don't resize or whatever without a bought version of T-Racks 5?
I want to buy another one of your products now, I want to know what to do. You had a chance to make IKM shine in a public forum with good customer service. Instead, you gave a terrible non-answer and a time-warping excuse. Want to try again?