That's what not supporting literally means. No further technical support of the product.
I've probably gone into this already in-thread, but hey...
I have a serious issue with BFD3. I took out a ticket. Idiot that I am, I forget to state the automation in VE Pro 6 issue was A BFD3 ISSUE in the report and I got a reply back telling me to contact VSL. So now I go ballistic and state how intolerable this is to merely pass the buck to the other party (I was nearly certain it was not VSL). Because I was developing the notion I was SOL as far as support anyway. And now I get a further reply engaging me on the issue. Very nice reply and I'm the asshole.
And he stayed with me for several more replies, testing everything I reported and replicating the bugs. There is one workaround which only works in the standalone, and saving that config is useless in VE Pro so there is no real help for it for the moment. But this individual took the job entirely seriously. This translating to fixing the bugginess is quite another matter, though.