USB 3.0 2.0 Issues (New Build)

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mitchiemasha
KVRist
160 posts since 15 Aug, 2011 from teesside

Post Thu Dec 06, 2018 12:55 am

Having serious issues with a USB device, Carillon RTM2. It connects internally to the USB 2.0 header. If booting the PC and connecting the device to a header the device recognises, names itself 'Carillon RTM2' (as it should) and works perfectly, no need for any form of installation. Reboot and it fails 'Unknown USB Device (Descriptor Request Failed)'.

I already have 'Selective Suspend' turned off and disabling/enabling 'Fast Boot' didn't help.

Deleting the faded devices and unplugin it, turning off the PC, turning on the PC and plugging it into a different port is the only way to get it to work again. Unplugin and plugin it back in normally gets other issues like 'Carillon RTM2' with the warning symbol in device manager or it will show as an Audio device, with the warning symbol.

z390 A Pro
i7 9700k
PCIe NVME Samsung 970 Pro (As Boot)
16 GB 3000 C15 Vengeance RAM

I suspect it's down to USB 3. When viewing by connection, all the USB ports go through the USB 3. I was a bit disappointed the z390 Pro A only has the 1 hub (which will limit the use of other hardware, my Virus TI synth, it needs the full bandwidth of a Hub, USB 1.1, not shared, to not experience Mr Crackles, snap crackle and pop). My old mother board (which had USB 3) has quiet a few hubs and a separate chip set for the 3.0 and 2.0. When looking in the manual at the internal headers for the z930 A Pro, the outside top ports being 2.0 only, I presumed this board would be the same. Both builds were W10 and the Carillon RTM2 device worked perfectly in the old machine, ruling it out as a W10 old hardware compatibility issue.

I've spent a day on this 1 fault now, any HELP! would be greatly appreciated. It the last issue of my new build. Thank you.
MSI z390 Pro A, i7 9700k (Noctua NH-U9S), Samsung PCIe NVME 970 Pro, 16GB 3000C15 Vengeance, BeQuiet S11 450w, W10, Cubase 10.

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BertKoor
KVRAF
10798 posts since 8 Mar, 2005 from Utrecht, Holland

Re: USB 3.0 2.0 Issues (New Build)

Post Thu Dec 06, 2018 5:08 am

You can try adding a USB 2.0 controller on a PCIe card. I'm sure they must exist, but I'm not finding them on Amazon. Either it's USB2 on PCI or USB3 on PCIe. Although maybe even a separate USB3 controller might be your ticket out of the troubles, if $20 is worth the experiment....
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sprnva
KVRian
1375 posts since 16 Jan, 2013

Re: USB 3.0 2.0 Issues (New Build)

Post Thu Dec 06, 2018 5:27 am

There's not many 2.0 cards with PCIe. Startech have one but it's 2-3 times the cost of an equivalent 3.0 card. That would be a pretty solid option though.

Another might be to get a 3.0 card with a different USB chipset (NEC, ASMedia, Fresco Logic etc). Maybe some have better 2.0 backwards compatibility?

When you say it connects to the motherboard header do you mean the pins? So this device doesn't have a regular usb connector? In that case you might be out of luck. I don't recall seeing any USB cards with motherboard-style header pins on them.
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mitchiemasha
KVRist
160 posts since 15 Aug, 2011 from teesside

Re: USB 3.0 2.0 Issues (New Build)

Post Thu Dec 06, 2018 8:45 am

Thank you Bertkoor and Sprnva.

I've looked for those cards as an option and yes, PCIe USB 2.0 seem surprisingly rare. I hadn't thought about trying a USB 3.0 that was a different chip set, that might work. The device connects internally so it's pins but I can easily make a wire that would connect to a USB port. I've already tested the rear ports that way.
MSI z390 Pro A, i7 9700k (Noctua NH-U9S), Samsung PCIe NVME 970 Pro, 16GB 3000C15 Vengeance, BeQuiet S11 450w, W10, Cubase 10.

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Pictus
KVRist
132 posts since 21 Aug, 2017 from Brasil

Re: USB 3.0 2.0 Issues (New Build)

Post Thu Dec 06, 2018 9:39 am

Try to use modded Intel USB 3.0/3.1 drivers:
https://www.win-raid.com/t834f25-USB-Dr ... odded.html
But first create a restore point
https://www.tenforums.com/tutorials/457 ... -10-a.html

mitchiemasha
KVRist
160 posts since 15 Aug, 2011 from teesside

Re: USB 3.0 2.0 Issues (New Build)

Post Thu Dec 06, 2018 1:27 pm

WinRaid, a good site, thank you. They helped me out with an old Raid I had some time ago W8 was showing loads of errors and a crazy slow load time, the modded drives got things working. I'm a bit cautious about trying this as a fix for the RTM2 as the changes might cause issue with my other devices.
MSI z390 Pro A, i7 9700k (Noctua NH-U9S), Samsung PCIe NVME 970 Pro, 16GB 3000C15 Vengeance, BeQuiet S11 450w, W10, Cubase 10.

Kaine
KVRAF
1832 posts since 4 Nov, 2004 from Manchester

Re: USB 3.0 2.0 Issues (New Build)

Post Fri Dec 07, 2018 9:02 am

The chipset looks to be 100% USB 3.1 now on Z390.

Older USB 1 or USB 2 kit is rarely as compatible as they claim when it's made a decade before a standard is fixed.

You might need to grab a drop in USB 2 card to solve this one. I've also had it suggested to me that a cheap USB 2 hub in the middle (of the USB 3.1 port) might be suitable for solving the issue which is possibly down a handshake/signalling protocol not being enacted properly (if it's related to previous problems).

mitchiemasha
KVRist
160 posts since 15 Aug, 2011 from teesside

Re: USB 3.0 2.0 Issues (New Build)

Post Fri Dec 07, 2018 12:07 pm

Kaine wrote:
Fri Dec 07, 2018 9:02 am
I've also had it suggested to me that a cheap USB 2 hub in the middle (of the USB 3.1 port) might be suitable for solving the issue which is possibly down a handshake/signalling protocol not being enacted properly (if it's related to previous problems).
I tried that last night, overcome by a moment of simple genius, at first I thought it worked... but it didn't. I was hoping it would delay or mess with introduction process in some way, as you mentioned.

As I'm struggling to find a reasonably priced 2.0 board, I might have to resort to making a switch.
MSI z390 Pro A, i7 9700k (Noctua NH-U9S), Samsung PCIe NVME 970 Pro, 16GB 3000C15 Vengeance, BeQuiet S11 450w, W10, Cubase 10.

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