Pigments Red Screen over the UI SOLVED.

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abstractcats
KVRAF
3479 posts since 19 Aug, 2008 from USA-lien In the 8th Dimention

Post Wed Jan 09, 2019 4:07 pm

Hey guys, I just updated my copy of Pigments and I'm getting a Red Screen over the UI. I've not found a way of getting it to go away, and cant use the plugin. I've attached an image.
Also, I've lost my password for the Aturia forum, I've sent a password rest request several times in the last 24 hours, but have not got a replay. Thank, Scott
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Last edited by abstractcats on Sun Jan 13, 2019 6:21 pm, edited 1 time in total.

ryantheaudioguy
KVRer
4 posts since 9 Jan, 2019

Re: Pigments Red Screen over the UI

Post Thu Jan 10, 2019 11:19 am

I've been trying to get registered on their forum and still have not gotten the confirmation email. My guess is something is up with their forum auto-email service.

Don't have an answer for you regarding the red screen, though. Super weird.

Corentin Arturia
KVRer
1 posts since 11 Jan, 2019

Re: Pigments Red Screen over the UI

Post Fri Jan 11, 2019 1:21 am

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abstractcats wrote:
Wed Jan 09, 2019 4:07 pm
Hey guys, I just updated my copy of Pigments and I'm getting a Red Screen over the UI.
Hi Scott,

This looks like the GUI of Pigments didn't manage to build itself. This is probably due to an error during the update process, some resources of the GUI were not correctly updated. I'd suggest you to do a clean uninstall of Pigments and then reinstalling Pigments 1.1 ;)
Here are the steps to follow to uninstall Pigments properly: https://www.arturia.com/faq/installatio ... a-software (https://www.arturia.com/faq/installation/uninstall-remove-a-software)

User avatar
abstractcats
KVRAF
3479 posts since 19 Aug, 2008 from USA-lien In the 8th Dimention

Re: Pigments Red Screen over the UI

Post Sun Jan 13, 2019 6:20 pm

Corentin Arturia wrote:
Fri Jan 11, 2019 1:21 am
abstractcats wrote:
Wed Jan 09, 2019 4:07 pm
Hey guys, I just updated my copy of Pigments and I'm getting a Red Screen over the UI.
Hi Scott,

This looks like the GUI of Pigments didn't manage to build itself. This is probably due to an error during the update process, some resources of the GUI were not correctly updated. I'd suggest you to do a clean uninstall of Pigments and then reinstalling Pigments 1.1 ;)
Here are the steps to follow to uninstall Pigments properly: https://www.arturia.com/faq/installatio ... a-software
Done and fixed, thanks very much :)

User avatar
abstractcats
KVRAF
3479 posts since 19 Aug, 2008 from USA-lien In the 8th Dimention

Re: Pigments Red Screen over the UI

Post Sun Jan 13, 2019 6:24 pm

ryantheaudioguy wrote:
Thu Jan 10, 2019 11:19 am
I've been trying to get registered on their forum and still have not gotten the confirmation email. My guess is something is up with their forum auto-email service.

Don't have an answer for you regarding the red screen, though. Super weird.
Thanks just the same, they Arturia folks got me on the right track. Nothing about the forum though.

ryantheaudioguy
KVRer
4 posts since 9 Jan, 2019

Re: Pigments Red Screen over the UI SOLVED.

Post Mon Jan 14, 2019 8:02 am

Nice. They got me working in the forum and I can log in now. All is well in Arturia land.

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