SampleTank 4 on the way

[Peter - IK Multimedia]

I submitted a help ticket on February 28, and haven’t heard a peep out of Support.

What is your ticket number? They reply within 1-2 business days. If that isn't the case, PM your ticket number and I can have someone look into what happened in your case.

It looks like I never got a confirmation email from them or I just can't find it. Is there a way to lookup current open tickets? I looked on my account but didn't find a way.

If you used the contact form for the Sales & Service category you would not get a confirmation as that does not create a tech support ticket (those are created for technical issues).

If you did open a tech support ticket, you can see your tickets at https://techsupport.ikmultimedia.com/en/tickets.php - Just enter the details there and click [View Status].

[Bippo]

It seems that those you ordered the first (boxed USB version) are being processed the last. That's really a bad way to treat loyal customers!

I hope it's for a good reason, like they saw the endless amount of bugs people who purchased the download version are dealing with and they decided to fix it for their usb version

"Endless"?

1. [FIXED] Two corrupted sound download ZIP/DMG files [Back to two, as there were two corrupted - Stings Parts 3&4 on Windows (FIXED) - but the other two were part of the "Install Aborted" Mac issue below so see that for more information pertaining to the Woodwinds 1&2 files]
2. [FIXED 4.0.2] Triple listing of certain instruments
3. [FIXED 4.0.2] Imported/Legacy instruments' location [4.0.2 offers new icons for SampleTank 3/legacy and SampleTank 4 imports separately for user friendly display]
4. [FIXED 4.0.2] Odd fonts issue in Windows
5. [FIXED] Resizing issues [Must be done via handle on bottom right corner, and also must have a display size that will support resizing larger, note that custom scaling settings may affect resizing] *Note enhancements to resizing experience slated for future update.
6. [FIXED Sound Library Updaters w/ 4.0.2] Multis location (SampleTank 4 MAX)
7. [FIXED Sound Library Updaters w/ 4.0.2] "Installation Aborted" on Mac OS [currently there is a workaround for those who experience this, see below for video showing the workaround]
8. [Fixed 4.0.2] Crashing (multiple causes)
9. [FIXED Sound Library Updaters w/ 4.0.2] Strummer presets not visible at first

[FIXED Sound Library Updaters w/ 4.0.2] Files that may cause "install aborted" error for some Mac users:

• ST4 Woodwinds Samples Part 1
• ST4 Woodwinds Samples Part 2
• SampleTank_3_SE_Sound_Content_Part_1
• SampleTank_3_SE_Sound_Content_Part_2
• MP2CE_Part_1
• MP2CE_Part_2
• MP2CE_Part_3

Video of the workaround:

And anybody with specific non-global issues or or anything straggling that needs attention are being helped directly. Not exactly endless.

[layzer]

looks like ST4 trying to be a Zebra

[Bippo]

lol that "zebra" shape is something I put to hide my "secret weapons" .
But seriously, that error message on the top left "SampleTank 4 crahsed while processing" is something I always get like 3 minutes into using it, no matter what type of instrument I'm using.
And of course it kills my DAW and the whole creative process.
And I'm using the latest version (4.0.2) that came after the ridiculously long check-list of bug fixes that Mr. IK so proudly presents here.

Bottom line: this program came out 12 days ago, took me 3 days of downloading and manually installing 60+ zip files one by one, and it still doesn't work.

Honestly, I don't really care much about this anymore, I accepted the fact that I threw my money for something unusuable, if I had the time I would be dealing with getting a full refund or even sue their asses of, but I got better things to do and I've learned the lesson to not deal with IK and just keep using Kontakt.

[Peter - IK Multimedia]

I wouldn't call that ridiculously long at all, and note that they were not all issues for everyone (perhaps half, if that).

Please work with IK Support or continue to do so, and I'm sure they can figure out what is happening for you. Hopefully with fewer legal threats - I know you're frustrated but I really don't think we need to go there. I'm sure your issues are solvable and the team is willing to do so.

[Peter - IK Multimedia]

Forgive me if this is obvious somewhere and I just can't find it. Is there a printable list of all the file names in a complete download of ST4 MAX? It's in the drop-down menu on my products page, but I haven't figured out how to copy and paste from there into a text file or spreadsheet.

I know that there's a complete patch list but that doesn't help much for this purpose. It would be really helpful if I had a paper list where I could check files off one-by-one as I install them -- or, in the case of ST3 sounds, verify that they are already installed.

Note that we did update the lists on our site under "Sounds" and here is more information from the folks that posted the new detailed lists:

These new charts now list every single instrument. The charts are organized by category (Piano, Bass, etc.), and then within each category, subdivided by SampleTank 4 New Samples, SampleTank 3 and SampleTank 2XL.

[Teksonik]

But seriously, that error message on the top left "SampleTank 4 crahsed while processing" is something I always get like 3 minutes into using it

I was using Sampletank 3 today for the first time in a long time and I got the same message when trying out some old Combis I did. Happened after just a few seconds of using ST3 and took FL Studio down with it. Happened three times each time with different Combis.

I then switched to "Use Fixed Size Buffers (for buggy plugins)" (Image-Line's wording not mine) and the crashes stopped. Might have been a coincidence but I tend to think not.

Try switching to fixed sized buffers in FL Studio's wrapper and see if that fixes the issue for you.

I wouldn't call that ridiculously long at all, and note that they were not all issues for everyone (perhaps half, if that).

Just stop. You're insulting people's intelligence.

[randygo]

I opened a support ticket on Saturday, I'm hoping I hear back soon from IK. Sample Tank 4 is authorized and working but I can not use any of the Sample Tank 4 content, as there is a Lock icon on it and I am redirected to the buy page. Frustrating.

[Dillinger]

I will say, hats off to the recording engineers. The new SampleTank 4 content sounds great. The bright spot in this is the new content.

The instruments seem well recorded and are loud and clear.

I’m new to SampleTank. I bought this as a rompler for quick developments, I have to say outside of the RAM issue and a couple presets not loading, I like the interface and workflow.

[HM]

I wouldn't call that ridiculously long at all, and note that they were not all issues for everyone (perhaps half, if that).

Just stop. You're insulting people's intelligence.

+1

Doesn't make it better to say that perhaps "only" half does suffer from the issues

What kind of culture is this ?

Honestly, I don't really care much about this anymore, I accepted the fact that I threw my money for something unusuable, if I had the time I would be dealing with getting a full refund or even sue their asses of, but I got better things to do and I've learned the lesson to not deal with IK and just keep using Kontakt.

I am in the same boat, just I stepped out already after ST3 and latest T-racks sale mess

At that point my patience was already worn thin

I used to be a customer for years since ST1 and first T-Racks arrived, maybe over 15 years or so ?

Its unacceptable how a mile long list of bugs, and mess, on every new release is the normal thing

Its also unacceptable that the defacto solution just is "call support", (only if you are lucky this helps).

There is no basic professional pride from IK, there is no basic respect for the customers and the time they waste, and there basically is no excuses left any longer, there have been SO many lost chances to improve

To compare I got absolutely no big problems, ever, with Studio One, or any of its instruments/content

[ZincT]

Just got around to installing ST4 Standard - thought I would wait until the teething problems were sorted. So I installed ST4 4.02, Instruments, individual sound libraries and the 1.1 and 1.2 updaters. Finally I ran the authorisation manager (latest version) which gave a green OK. However upon running ST4 (standalone or as a plugin) it just shows a padlock over the ST4 libraries! Anyone got any ideas other than raise a ticket?

[Burillo]

when it's not crashing or failing to load instruments, i very much like ST4. the problem is, it's way too unstable and even somehow manages to crash REAPER while being firewalled and loaded in a dedicated process - that's quite a feat! i've attempted to just set it up to use in a jamming situation, but i couldn't even load more than 3 instances of SampleTank 4 (RAM is not an issue, i have 32GB of that) - it was crashing instantly. and i can't use a single instance of SampleTank 4 for everything because apparently it doesn't support multi-out - what a shame, and an extremely stupid decision.

it's also a great shame that SampleTank 4 doesn't provide a batch import tool. i have a lot of WAV sample libraries (e.g. Samples from Mars complete collection) that i would love to use with SampleTank 4 as i like the workflow waaaaay more than Kontakt, but the thought of going through the libraries one by one and importing them is killing me. i hope SampleTank 4's format is not too complex, because i'm slowly leaning towards just reverse engineering the damn thing and writing my own batch importer. i understand that IK would rather me using their libraries, but come on!

[ZincT]

I opened a support ticket on Saturday, I'm hoping I hear back soon from IK. Sample Tank 4 is authorized and working but I can not use any of the Sample Tank 4 content, as there is a Lock icon on it and I am redirected to the buy page. Frustrating.

Looks like the same problem that I have I have opened a ticket.

[simmo75]

How easy is it to import your own samples?
I'm interested in ST4 to create my own libraries.

[Dillinger]

I was able to get multiout working in REAPER with the usual multiout routing and clicking the output box at the bottom of the channel strip in the mix window inside SampleTank and setting it to the appropriate out. I’ve set a track template that recalls the multi on demand.

The sample import has not worked for me, not even a little.
I’ve read the manual and see the process but it comes through as ruined digital distortion.

The batch import, from what I understand is just pointing it to a folder with appropriately name files. But, I’ve had no luck, so maybe I’m wrong.