SampleTank 4 on the way

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
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Peter - IK Multimedia
KVRAF
6261 posts since 20 Oct, 2009

Post Fri Mar 15, 2019 12:45 pm

bill45 wrote:
Fri Mar 15, 2019 12:37 pm
How late does tech support work it's 4:35 eastern standard time here.
The US office is open from 10-7 EST, but they work outside of those hours at times too. Please let the tech know that after your TeamViewer session you still have some issues and they will certainly continue to assist you.
UNO Synth tutorial videos
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SampleTank 4 announced and available for pre-order.

bill45
KVRAF
2349 posts since 15 Jun, 2006

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 12:54 pm

Peter - IK Multimedia wrote:
Fri Mar 15, 2019 12:45 pm
bill45 wrote:
Fri Mar 15, 2019 12:37 pm
How late does tech support work it's 4:35 eastern standard time here.
The US office is open from 10-7 EST, but they work outside of those hours at times too. Please let the tech know that after your TeamViewer session you still have some issues and they will certainly continue to assist you.
Thanks, I added messages to the ticket. Do they work tomorrow ?

rainguitar
KVRist
43 posts since 6 Jul, 2008 from Sherwood Park, AB, Canada

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 1:40 pm

I'm not sure if this has been posted here before but Groove3 now has SampleTank4 tutorials. I'm about halfway through. They're very good.

https://www.groove3.com/tutorials/Sampl ... -Explained
Rainguitar is a writer and musician living in Sherwood Park, Alberta. He is known by his pseudonym "T.K. Boomer" which he uses to write science fiction. Music production is a hobby.

tkearneyone
KVRer
3 posts since 11 Sep, 2018

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 2:58 pm

AUTO-ADMIN: Non-MP3, WAV, OGG, SoundCloud, YouTube, Vimeo, Twitter and Facebook links in this post have been protected automatically. Once the member reaches 5 posts the links will function as normal.
rainguitar wrote:
Fri Mar 15, 2019 1:40 pm
I'm not sure if this has been posted here before but Groove3 now has SampleTank4 tutorials. I'm about halfway through. They're very good.

https://www.groove3.com/tutorials/Sampl ... -Explained (https://www.groove3.com/tutorials/SampleTank-4-Explained)
I also watched several.... learning a LOT.

Eli is the best!

Tom

ShawnMH
KVRist
78 posts since 3 Jun, 2016

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 3:44 pm

TD75 wrote:
Fri Mar 15, 2019 7:47 am
ShawnMH wrote:
Sat Mar 09, 2019 6:43 pm
Can anybody tell me what parts are in the ST4 Multi: Grooves/Light Cheese.st4m?

It is crash-poofing on me, so I am assuming one or more instruments may be corrupt for me.

EDITS:
and now... ST4 Multi: Grooves/Noises.st4m, Perpetua.st4m, Ritmi.st4m, Technicality.st4m

and...ST4 Multi: Motion/Animas.st4m, Bacterium.st4m

also...ST4 Multi: Pads/Nagging.st4m

Singles:
ST4 Arpeggio/Climax Groove, Noisy FM, White Sequence

ST4 Synth FX/White Noise Analog 4s.st4i
I can confirm that these are also crashing for me as well. Seems like there are some corrupt files/presets.
Finally, some validation that it's not just me! :)

User avatar
TD75
KVRer
8 posts since 30 Apr, 2015

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 3:49 pm

ShawnMH wrote:
Fri Mar 15, 2019 3:44 pm
TD75 wrote:
Fri Mar 15, 2019 7:47 am
ShawnMH wrote:
Sat Mar 09, 2019 6:43 pm
Can anybody tell me what parts are in the ST4 Multi: Grooves/Light Cheese.st4m?

It is crash-poofing on me, so I am assuming one or more instruments may be corrupt for me.

EDITS:
and now... ST4 Multi: Grooves/Noises.st4m, Perpetua.st4m, Ritmi.st4m, Technicality.st4m

and...ST4 Multi: Motion/Animas.st4m, Bacterium.st4m

also...ST4 Multi: Pads/Nagging.st4m

Singles:
ST4 Arpeggio/Climax Groove, Noisy FM, White Sequence

ST4 Synth FX/White Noise Analog 4s.st4i
I can confirm that these are also crashing for me as well. Seems like there are some corrupt files/presets.
Finally, some validation that it's not just me! :)
Shawn - Try downloading the 6 Synth Sample parts from their website and reinstall. Worked for me. Must be some corrupt files on the USB. All the multis now load without crashing.

ShawnMH
KVRist
78 posts since 3 Jun, 2016

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 3:59 pm

zzz00m wrote:
Fri Mar 15, 2019 9:19 am
TD75 wrote:
Fri Mar 15, 2019 7:47 am
ShawnMH wrote:
Sat Mar 09, 2019 6:43 pm
Can anybody tell me what parts are in the ST4 Multi: Grooves/Light Cheese.st4m?

It is crash-poofing on me, so I am assuming one or more instruments may be corrupt for me.

EDITS:
and now... ST4 Multi: Grooves/Noises.st4m, Perpetua.st4m, Ritmi.st4m, Technicality.st4m

and...ST4 Multi: Motion/Animas.st4m, Bacterium.st4m

also...ST4 Multi: Pads/Nagging.st4m

Singles:
ST4 Arpeggio/Climax Groove, Noisy FM, White Sequence

ST4 Synth FX/White Noise Analog 4s.st4i
I can confirm that these are also crashing for me as well. Seems like there are some corrupt files/presets.
No crashes here on any of those sounds listed. It appears that most of those sounds are from the "Synths" instrument folders.

ST4 Multi > Grooves/Light Cheese contains:
1. White Sequence
2. Talking Clav
3. Space Bounce
Thanks for the reply. I started with ST4 Max on USB stick, it sure looks like I am going to end up downloading everything from the site now anyway.

I want to try swapping dl versions of the parts you listed (for the Light Cheese multi) in for my versions.

I know there is more, just haven't found them yet. STILL finding things in ST3 and MP2, and those affect ST4 too...

____________________________________________________________________________________

Edit: Looks like White Sequence is the problem, insta-crash-poof on it as a single. Other two are fine.

bill45
KVRAF
2349 posts since 15 Jun, 2006

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 4:11 pm

Have not heard from tech support for over an hour, wish they would let me know if they are done for the evening.

DrumAddict
KVRist
447 posts since 3 Jun, 2012

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 4:55 pm

Peter - IK Multimedia wrote:
Thu Mar 14, 2019 12:43 pm
DrumAddict wrote:
Thu Mar 14, 2019 12:23 pm
bill45 wrote:
Thu Mar 14, 2019 12:13 pm
Got a response to My ticket.They said try this and closed the ticket
before i could respond. Their sugestion did not work st4 still crashes.
Do I need to open another ticket?
looks like , at least to me , an very unprofessional way for supports .
Please see above. Thank you.

Edit - Also wanted to add that there is a high volume of support tickets currently so it is taking longer than the typical 1-2 business days in some cases but they are working hard to assist everybody as expediently as possible and I appreciate your patience.
already 5 day passed without hear anything from support . and now the weekend comes which also pass 2 more days (i understand that weekend are weekend) .

User avatar
layzer
KVRAF
6391 posts since 11 Jun, 2006

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 5:04 pm

whats stopping people from using something else to make a song while they wait for ST4's bugs fixed? geezuz-H-Kryminee!
you.... you... you people...
https://soundcloud.com/layzerkvr/ramirez-you-people
HW SYNTHS [KORG T2EX - AKAI AX80 - YAMAHA SY77 - ENSONIQ VFX]
HW MODULES [OBi M1000 - ROLAND MKS-50 - ROLAND JV880 - KURZ 1000PX]
SW [CHARLATAN - OBXD - OXE - ELEKTRO - MICROTERA - M1 - SURGE - RMiV]
DAW [ENERGY XT2/1U RACK WINXP / MAUDIO 1010LT PCI]

User avatar
SJ_Digriz
KVRAF
5923 posts since 5 Jul, 2001 from Just about .... there

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 5:51 pm

DrumAddict wrote:
Fri Mar 15, 2019 4:55 pm
already 5 day passed without hear anything from support . and now the weekend comes which also pass 2 more days (i understand that weekend are weekend) .
Hey, at least you didn't get a wrong answer. Took about 9 emails to get them to answer the question about which zip file had the file that was throwing an error for the red strat. They told me Guitar 6 ... so I redownloaded guitar 6. By the way, my internet sucks so that single file took 4 hours. And the f**king file isn't in that one. This zip install process is a cluster f**k.
If you have to ask, you can't afford the answer

bill45
KVRAF
2349 posts since 15 Jun, 2006

Re: SampleTank 4 on the way

Post Fri Mar 15, 2019 9:08 pm

SJ_Digriz wrote:
Fri Mar 15, 2019 5:51 pm
DrumAddict wrote:
Fri Mar 15, 2019 4:55 pm
already 5 day passed without hear anything from support . and now the weekend comes which also pass 2 more days (i understand that weekend are weekend) .
Hey, at least you didn't get a wrong answer. Took about 9 emails to get them to answer the question about which zip file had the file that was throwing an error for the red strat. They told me Guitar 6 ... so I redownloaded guitar 6. By the way, my internet sucks so that single file took 4 hours. And the f**king file isn't in that one. This zip install process is a cluster f**k.
oh man,I feel your pain.Is there tech support on the weekend.I had to mess around with team viewer, learn how how send a screen shot. He wanted to know if scaling is set to 100%Don't know where to find that.Found DPI scaling it was set 100%.He still wanted a screen shot.I could not get screen shot to paste into support ticket.Is there any other scaling setting? Nothing from tech since about 7pm.
I understand the tech is trying to be thorou.May just get a new video card.

mixtur.se
KVRist
34 posts since 24 Aug, 2017

Re: SampleTank 4 on the way

Post Sat Mar 16, 2019 7:07 am

SJ_Digriz wrote:
Fri Mar 15, 2019 5:51 pm
DrumAddict wrote:
Fri Mar 15, 2019 4:55 pm
already 5 day passed without hear anything from support . and now the weekend comes which also pass 2 more days (i understand that weekend are weekend) .
Hey, at least you didn't get a wrong answer. Took about 9 emails to get them to answer the question about which zip file had the file that was throwing an error for the red strat. They told me Guitar 6 ... so I redownloaded guitar 6. By the way, my internet sucks so that single file took 4 hours. And the f**king file isn't in that one. This zip install process is a cluster f**k.
On day 4 over here (2 tickets) but it´s weekend now so I´m pretty sure I wont here anything until next week...

zzz00m
KVRAF
1732 posts since 17 Sep, 2016

Re: SampleTank 4 on the way

Post Sat Mar 16, 2019 7:26 am

bill45 wrote:
Fri Mar 15, 2019 9:08 pm
May just get a new video card.
Not quite sure what issue you are addressing with that?

But in any case, if your computer has integrated on-board graphics, you could just pull the video card and connect your monitor to that to test with temporarily. That would rule out any possibility of your video card causing issues.

I am running ST4, as well as various DAWs and virtual instruments, with only the integrated Intel HD graphics on my PC (dual monitors).

I have not yet found a need for a discrete GPU card to run audio applications with. Most of the integrated graphics products available today can handle multiple monitors, HDMI, and HD resolutions up to 4K.

I understand that some folks also use their computer for video rendering or gaming, where GPU acceleration is a necessity, so this is only a troubleshooting suggestion, before spending on a new card.
Windows 10; with instruments from Ableton, AIR, Ample Sound, AAS, Cakewalk, IK Multimedia, iZotope, KV331, NI, PreSonus, Seaweed Audio, SONiVOX, TAL, Tracktion, u-he, Way Out Ware, XLN, others...

User avatar
dandezebra
KVRian
1054 posts since 21 Dec, 2013 from USA

Re: SampleTank 4 on the way

Post Sat Mar 16, 2019 7:31 am

Can anyone here browse through more than 5 or 6 presets without a crash?

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