Acustica Audio, Support Ticket closed without answer

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
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waldemarjohann
KVRist
44 posts since 14 Mar, 2013 from Mettmann, Germany

Post Wed Aug 14, 2019 2:08 am

Omkar wrote:
Tue Aug 13, 2019 9:25 pm
I wanted to support you at every aspect, somehow you got me wrong.
Let`s see ...
Omkar wrote:
Tue Aug 13, 2019 8:22 am
Hey, it appears to be a bit rude seeing this messgae for the 1st time
but closing a ticket within days is contributed to their handling routines.
Means:
not your question appears to be rude, the AA support apperars to be rude
(for new customers confronted with their message for the first time).
BUT:
Omkar wrote:
Tue Aug 13, 2019 8:22 am
closing a ticket within days is contributed to their handling routines.
Means:
It is not meant to be rude, it is the way AA handles things, just open another ticket(s)
until your question(s) are reaching the support.
Omkar wrote:
Tue Aug 13, 2019 8:22 am
I also think it`s a good idea to ask your question(s) on more company detached, "neutral" forums like you did.
May takes a moment for people to react.
Means:
It is a good idea to ask on forums aside the forum of a company.
I also would do it. BUT:
Omkar wrote:
Tue Aug 13, 2019 8:22 am
P.S. the "Effects" section
would be more appropriate as users who can help you would expect to appear there.
Means:
Just choose the more proper section in a forum to get your questions done.
You are now in the "Instruments" section and AA plugins do belong to the "Effects" section.

What I did is following the perspective of a newcomer and replied accordingly.
What I wrote at GS is my very own perspective.
waldemarjohann wrote:
Tue Aug 13, 2019 9:52 am
Thanks for answer.
No problem Sir.
Thank you Sir.
This was friendly!

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