18th column y axis issue

Official support for: rogerlinndesign.com
sleep.totem
KVRer
12 posts since 10 Feb, 2020

Post Thu Feb 13, 2020 11:41 am

I seem to have encountered a very particular issue, not sure if its on my end.
Ive reset the linnstrument to its factory settings using the global settings method just to be sure.

It seems like the 18th column doesnt seem to be registering any y axis changes, however all others work as intended. Here is a video with one of bitwig's default mpe enabled presets to illustrate my issue:
https://www.youtube.com/watch?v=TiG-Hte48mg

Both the x and z axis work fine on that column but the y doesnt seem to work. I tried playing the same notes on other columns and rows and they work just fine.
Maybe theres something ive done wrong, any help would be appreciated.

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Roger_Linn
KVRian
1489 posts since 8 Jun, 2010
Roger Linn Design

Re: 18th column y axis issue

Post Thu Feb 13, 2020 12:58 pm

I'm sorry about that, Sleep. I suspect you'll find that if you press down on the metal panel just above or below that column while playing with your other hand, that column will start working.
This issue is addressed on the FAQ page, Problems tab, fifth FAQ. Basically, it tells you to adjust the tightness of the panel screws near the problem column. If this doesn't solve the problem, then given that this is more of a unit-specific support problem and less of a forum discussion issue, could you please contact me at the support address?

sleep.totem
KVRer
12 posts since 10 Feb, 2020

Re: 18th column y axis issue

Post Thu Feb 13, 2020 1:20 pm

I will give that a shot, thanks roger

sleep.totem
KVRer
12 posts since 10 Feb, 2020

Re: 18th column y axis issue

Post Thu Feb 13, 2020 1:33 pm

That indeed fix the issue! Thanks a bunch. I will check the faq before asking any other technical stuff from now on :D

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Roger_Linn
KVRian
1489 posts since 8 Jun, 2010
Roger Linn Design

Re: 18th column y axis issue

Post Thu Feb 13, 2020 2:16 pm

I'm glad all is well now. Thank you for owning a LinnStrument.

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