Alesis VI49 Keyboard issue with partially non functioning key

Anything about hardware musical instruments.
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Sloe
KVRist
49 posts since 22 Aug, 2013 from Herefordshire

Post Thu Mar 26, 2020 10:00 am

Im using it with the latest Ableton Live

The Gb (4th octave) key doesnt work when octave button is 2 times up - and it doesn't matter whether Im using NI Kontakt or Abelton's operator.
If it's an octave down or up it sends midi info and the key works fine.

Also Eb in the 2nd octave when the octave buttons havent been pressed - this is really frustrating - its not a physical problem with the key its clearly software or errors with midi messages

I like the keyboard and don't want to send it back

Any solution?

lfm
KVRAF
5237 posts since 22 Jan, 2005 from Sweden

Re: Alesis VI49 Keyboard issue with partially non functioning key

Post Thu Mar 26, 2020 10:21 am

Look for firmware updates maybe?

User avatar
Sloe
KVRist
49 posts since 22 Aug, 2013 from Herefordshire

Re: Alesis VI49 Keyboard issue with partially non functioning key

Post Thu Mar 26, 2020 10:35 am

OK - Ill have a look - the keyboard literally arrived today - so I would assume its up to date - but Ill check

Thanks

User avatar
Sloe
KVRist
49 posts since 22 Aug, 2013 from Herefordshire

Re: Alesis VI49 Keyboard issue with partially non functioning key

Post Thu Mar 26, 2020 10:40 am

OK I checked - it is already up to date
10.0.6

User avatar
Sloe
KVRist
49 posts since 22 Aug, 2013 from Herefordshire

Re: Alesis VI49 Keyboard issue with partially non functioning key

Post Fri Mar 27, 2020 11:41 am

EDIT (got it working)

OK, so by turning the remote (for input) to off (in Ableton Live)
it works as it should -(even though Alesis advise the opposite for settings)

I hope this won't cause other problems down the line - but at least my keys work normally
Now I can get to learning this version of turquoise hexagon sun!

https://www.youtube.com/watch?v=EdEEf2VuX3M

(similar version with visual guide for which keys to play)
https://www.youtube.com/watch?v=wrB5V_Bh6es
Last edited by Sloe on Fri Mar 27, 2020 12:08 pm, edited 2 times in total.

User avatar
BertKoor
KVRAF
11581 posts since 8 Mar, 2005 from Utrecht, Holland

Re: Alesis VI49 Keyboard issue with partially non functioning key

Post Fri Mar 27, 2020 11:48 am

Return under warranty and hope it's a one-off error.
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