Anyone else trying to reach Audio Damage support?

VST, AU, etc. plug-in Virtual Effects discussion
zeep
KVRAF
1735 posts since 17 May, 2005

Post Fri May 22, 2020 4:45 am

Since about a month ago i've been trying to get in touch with Audio Damage support, with no success.
I hope the devs are doing well in this time ofcourse, but i would like to get in touch.

Could be the form on their website, or the advertised email adress is perhaps faulty? Anyone been in contact with them recently?

Of not, i'll just wait patiently.

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Forgotten
KVRAF
11472 posts since 15 Apr, 2019 from Nowhere

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 5:02 am

That does seem like a long time, even considering the current situation.

Do you have a different email address to contact them from? I remember Urs posting a while back about his hosting provider blocking emails from certain domains so he wasn't getting some support emails (I think that was Outlook emails if I remember right).

zeep
KVRAF
1735 posts since 17 May, 2005

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 6:48 am

Thanks for your thoughts. I've received emails from them before on my Gmail, from where i've also done purchases. Kept an eye on the spam folder every few days too. I guess they're busy.

Echoes in the Attic
KVRAF
8152 posts since 12 May, 2008

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 7:10 am

I recently contacted support and they answered in about a day, including follow up emails, they were very quick.
System: Windows 10, Dell XPS 2-in-1, Bitwig 3, Steinberg UR44.

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Forgotten
KVRAF
11472 posts since 15 Apr, 2019 from Nowhere

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 7:42 am

They really need a support forum. I'm surprised they don't have one here.

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LeVzi
KVRAF
2334 posts since 8 Jul, 2008 from UK

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 7:43 am

wtf is up with all the support these days, I am waiting on Soundtoys, iLok and AIRmusictech for replies.
Forward ever, Backward never

revvy
KVRian
1031 posts since 15 Feb, 2020

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 7:46 am

An AD forum on KVR would be carnage. I'd love it.
no sig

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thecontrolcentre
KVRAF
27488 posts since 27 Jul, 2005 from the wilds of wanny

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 7:53 am

I contacted Chris at AD last week. He responded within a few minutes ...

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Forgotten
KVRAF
11472 posts since 15 Apr, 2019 from Nowhere

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 8:01 am

LeVzi wrote:
Fri May 22, 2020 7:43 am
wtf is up with all the support these days, I am waiting on Soundtoys, iLok and AIRmusictech for replies.
You might want to check the news - there's some kind of pandemic going on right now. Might have some impact on businesses...

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pough
KVRAF
2989 posts since 3 Jan, 2003 from Vancouver

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 9:38 am

Currently experiencing the bliss of Apple development.

https://twitter.com/Chris_Randall/statu ... 1878392833
I'm not your dog, so watch your language!

Ah_Dziz
KVRAF
2857 posts since 2 Jul, 2005

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 9:43 am

I’ve never had any problems getting a response from AD. I would try a different email address on your end maybe. You could be getting sent to the spam folder.
Don't F**K with Mr. Zero.

zeep
KVRAF
1735 posts since 17 May, 2005

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 9:49 am

Thanks for the replies. Glad to hear they are responding. I will give it another try too.

I also searched for their forum, maybe they can get one here at KVR sometime in the future.

revvy
KVRian
1031 posts since 15 Feb, 2020

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 4:10 pm

pough wrote:
Fri May 22, 2020 9:38 am
Currently experiencing the bliss of Apple development.

https://twitter.com/Chris_Randall/statu ... 1878392833
Unusual for Chris to be ranting about Apple. Of course, I'm not still bitter that AD Eos broke in about 30 tracks of mine after Randall did an update....

Still the only plug in that's ever done that tome, thankfully.

OP, take to Twitter!
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JoeCat
KVRian
1442 posts since 19 May, 2011 from North Carolina

Re: Anyone else trying to reach Audio Damage support?

Post Fri May 22, 2020 4:15 pm

Contacted Chris the other day about an esoteric Phosphor 3 / Ableton Live 10 bug and he responded right away.

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LeVzi
KVRAF
2334 posts since 8 Jul, 2008 from UK

Re: Anyone else trying to reach Audio Damage support?

Post Sat May 23, 2020 12:14 am

Forgotten wrote:
Fri May 22, 2020 8:01 am
LeVzi wrote:
Fri May 22, 2020 7:43 am
wtf is up with all the support these days, I am waiting on Soundtoys, iLok and AIRmusictech for replies.
You might want to check the news - there's some kind of pandemic going on right now. Might have some impact on businesses...
I am more than aware of that, and I gave plenty of time on top of their normal response time to reply, and oddly enough ST got back to me last night and fixed everything, as did Nomadfactory, i'm just waiting on AIR music tech and iLok, although the wait for iLok is more like me waiting in the locker room before a fight. Sick of their fking attitude tbh, but that's another story.
Forward ever, Backward never

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