Anybody had issues with Hornet plugins support - I've not heard back from them...?

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I bought a plugin from Hornet a few weeks ago.
Its not working properly. I raised a support ticket and they initially replied then gone silent despite a few attempts to contact them again.
Yeah, the plugin was only $7 but was hoping for a response from them.
Reaper (win), i7-7700k, 16GB

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They've been very quick in my experience. Maybe send them another message?

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I've contacted them once, about a month ago. They responded the next day and fixed the issue the day after that.

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Yes I had to contact them about a month ago as well and response was very quick. These days you have to wonder if someone is ok or not..... :?
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe

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Saverio's normally pretty quick in replying. He might be on vacation or ill.

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Sounds like an anomaly. I've received responses inside of a couple of days from them.

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He responded to me always in reasonable time and helped deeply committed.

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MasterTuner wrote: Sat Jun 06, 2020 1:48 am I bought a plugin from Hornet a few weeks ago.
Its not working properly. I raised a support ticket and they initially replied then gone silent despite a few attempts to contact them again.
Yeah, the plugin was only $7 but was hoping for a response from them.
Hi sorry for the issue if you send me the ticket number by private message i'll be happy to look into the issue for you.

Saverio

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