Don't buy DELL for audio use (or reliability!)
- KVRAF
- 10293 posts since 3 Feb, 2003 from Finland, Espoo
Windows laptops with reliable DPC latency and overall reliable seems to be an extremely difficult task for companies to get right.
I'm also in the market for a new laptop and have already put more than half a year of research on this task. Currently I'm leaning on going the same way I went 6 years ago.. Clevo/Sager custom configured stuff.
XMG seems to be the current most reliable dealer in Europe of this brand.. and they have their own audio guy who is at the moment going through the latest line of laptops to check for problems and suggest driver optimizations to the company. We'll see how it turns out..
I'm also in the market for a new laptop and have already put more than half a year of research on this task. Currently I'm leaning on going the same way I went 6 years ago.. Clevo/Sager custom configured stuff.
XMG seems to be the current most reliable dealer in Europe of this brand.. and they have their own audio guy who is at the moment going through the latest line of laptops to check for problems and suggest driver optimizations to the company. We'll see how it turns out..
"Wisdom is wisdom, regardless of the idiot who said it." -an idiot
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- KVRAF
- Topic Starter
- 11089 posts since 2 Dec, 2004 from North Wales
https://www.reddit.com/r/Dell/comments/ ... dell_as_a/
I guess at least Dell have publicly acknowledged that they have a problem (Assuming you google around)
I guess at least Dell have publicly acknowledged that they have a problem (Assuming you google around)
X32 Desk, i9 PC, S49MK2, Studio One, BWS, Live 12. PUSH 3 SA, Osmose, Summit, Pro 3, Prophet8, Syntakt, Digitone, Drumlogue, OP1-F, Eurorack, TD27 Drums, Nord Drum3P, Guitars, Basses, Amps and of course lots of pedals!
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experimental.crow experimental.crow https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=6258
- KVRAF
- 6895 posts since 9 Mar, 2003 from the bridge of sighs
Maxx Audio on your rig ?..SLiC wrote: ↑Sat Aug 08, 2020 10:07 pm https://www.reddit.com/r/Dell/comments/ ... dell_as_a/
I guess at least Dell have publicly acknowledged that they have a problem (Assuming you google around)
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- KVRAF
- Topic Starter
- 11089 posts since 2 Dec, 2004 from North Wales
Yup- it comes full of bloatware but I don't want to delete anything until the laptop is fixed. If you delete the MAX stuff the headphone socket stops working as its used to determine what you plug in, but its a real PITA. The 'Killer' Wifi card is the same- comes with software that isn't even supported by the vendor anymore!experimental.crow wrote: ↑Sat Aug 08, 2020 10:31 pmMaxx Audio on your rig ?..SLiC wrote: ↑Sat Aug 08, 2020 10:07 pm https://www.reddit.com/r/Dell/comments/ ... dell_as_a/
I guess at least Dell have publicly acknowledged that they have a problem (Assuming you google around)
There are a lot of posts about how bad the MAXX drivers/software are: https://www.dell.com/community/XPS/XPS- ... -p/6013794
Problem is I have Dell business support and they told me if I use any drivers other than the official Dell drivers (often outdated when I have cheeked on the vendors web site) then they don't support it...
X32 Desk, i9 PC, S49MK2, Studio One, BWS, Live 12. PUSH 3 SA, Osmose, Summit, Pro 3, Prophet8, Syntakt, Digitone, Drumlogue, OP1-F, Eurorack, TD27 Drums, Nord Drum3P, Guitars, Basses, Amps and of course lots of pedals!
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- KVRAF
- 35262 posts since 11 Apr, 2010 from Germany
Hmm... I wonder why it's so difficult where you're from. Here in Germany, it's money back, or immediate exchange of the device in the first month after you bought it. Every online store does that really.
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- KVRian
- 1119 posts since 6 Mar, 2004
Why didn't you mention which model Dell laptop you bought?
There's tons of differences between the different series that vendors offer -- just saying "Dell sucks" or "ASUS is good" is a severe oversimplification that's foolish to live by. I've had successes and failures with every vendor at some point, including Apple. The Dell XPS series has been one of the more reliable ones and my next laptop will be a Dell XPS 17. My current XPS 9650 has an average DPC latency when idle at around 40 microseconds.
Always, *ALWAYS* format a new Windows laptop and install a fresh OS yourself by booting from an install drive, you can circumvent so many problems with this, especially DPC latency problems / driver issues.
There's tons of differences between the different series that vendors offer -- just saying "Dell sucks" or "ASUS is good" is a severe oversimplification that's foolish to live by. I've had successes and failures with every vendor at some point, including Apple. The Dell XPS series has been one of the more reliable ones and my next laptop will be a Dell XPS 17. My current XPS 9650 has an average DPC latency when idle at around 40 microseconds.
Always, *ALWAYS* format a new Windows laptop and install a fresh OS yourself by booting from an install drive, you can circumvent so many problems with this, especially DPC latency problems / driver issues.
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experimental.crow experimental.crow https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=6258
- KVRAF
- 6895 posts since 9 Mar, 2003 from the bridge of sighs
heh ...SLiC wrote: ↑Sun Aug 09, 2020 12:58 pmYup- it comes full of bloatware but I don't want to delete anything until the laptop is fixed. If you delete the MAX stuff the headphone socket stops working as its used to determine what you plug in, but its a real PITA. The 'Killer' Wifi card is the same- comes with software that isn't even supported by the vendor anymore!experimental.crow wrote: ↑Sat Aug 08, 2020 10:31 pmMaxx Audio on your rig ?..SLiC wrote: ↑Sat Aug 08, 2020 10:07 pm https://www.reddit.com/r/Dell/comments/ ... dell_as_a/
I guess at least Dell have publicly acknowledged that they have a problem (Assuming you google around)
There are a lot of posts about how bad the MAXX drivers/software are: https://www.dell.com/community/XPS/XPS- ... -p/6013794
Problem is I have Dell business support and they told me if I use any drivers other than the official Dell drivers (often outdated when I have cheeked on the vendors web site) then they don't support it...
i was going to link you to that forum discussion ...
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- KVRAF
- Topic Starter
- 11089 posts since 2 Dec, 2004 from North Wales
Xps 15-7590 (9th Generation Intel Core i7-9750H to 4.5Ghz) 1TB SSD, 32 Meg RAM, Gtx 1650, Win ProLiero wrote: ↑Sun Aug 09, 2020 3:49 pm Why didn't you mention which model Dell laptop you bought?
There's tons of differences between the different series that vendors offer -- just saying "Dell sucks" or "ASUS is good" is a severe oversimplification that's foolish to live by. I've had successes and failures with every vendor at some point, including Apple. The Dell XPS series has been one of the more reliable ones and my next laptop will be a Dell XPS 17. My current XPS 9650 has an average DPC latency when idle at around 40 microseconds.
Always, *ALWAYS* format a new Windows laptop and install a fresh OS yourself by booting from an install drive, you can circumvent so many problems with this, especially DPC latency problems / driver issues.
My latency is very low for about 10 minutes, then spikes to 5000us, but as I get a BSOD/SSD not fitted error once a day I ant bothered with too this much.
X32 Desk, i9 PC, S49MK2, Studio One, BWS, Live 12. PUSH 3 SA, Osmose, Summit, Pro 3, Prophet8, Syntakt, Digitone, Drumlogue, OP1-F, Eurorack, TD27 Drums, Nord Drum3P, Guitars, Basses, Amps and of course lots of pedals!
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- KVRAF
- 2350 posts since 28 Mar, 2007
Back up the OS complete with all the Dell adware - drivers etc.
Format and install the latest windows.
Re-try.
If it still crashes reinstall from the backup and get a refund.
My new HP repeatedly crashed until I removed all their junk and installed plain ole windows on it.
Been fine ever since.
Format and install the latest windows.
Re-try.
If it still crashes reinstall from the backup and get a refund.
My new HP repeatedly crashed until I removed all their junk and installed plain ole windows on it.
Been fine ever since.
- KVRAF
- 7624 posts since 21 Dec, 2002 from MD USA
Yeah only Dell ever had a computer fail, every other brand is safe!
my music: http://www.alexcooperusa.com
"It's hard to be humble, when you're as great as I am." Muhammad Ali
"It's hard to be humble, when you're as great as I am." Muhammad Ali
- KVRAF
- 5911 posts since 16 Aug, 2017 from UK
Double Driver a free portable driver backup and restore utility.
https://www.softpedia.com/get/System/Sy ... iver.shtml
Currently trying to turn noise into music. Is boutique the new old?
- KVRAF
- 35249 posts since 14 Sep, 2002 from In teh net
Before moving to Mac I had a 'top of range' Dell laptop that had constant DPC problems, they sent engineers out to replace various parts within warranty, I tried wiping the drive then reinstalling Windows but eventually after a couple of years they decided to replace it with a newer model. That didn't have the same DPC problems but by then I'd decided to move to Mac anyway as it was a pain trying to integrate my iPad with a Windows laptop for music.
- KVRAF
- 3502 posts since 12 Jan, 2019