KVR Audio

Aloysius · Post by **Aloysius** » Thu Oct 29, 2020 7:20 pm

It's Simpsons lingo. Don't get your knickers in a twist.

WatchTheGuitar · Post by **WatchTheGuitar** » Thu Oct 29, 2020 7:22 pm

Aloysius wrote: Thu Oct 29, 2020 7:20 pm It's Simpsons lingo. Don't get your knickers in a twist.

I've been out in the YouTubes comments section the week before an American election, excuse me for being a bit too eager to throw grenades before checking if that's actually the enemy.

Aloysius · Post by **Aloysius** » Thu Oct 29, 2020 10:13 pm

No worries. Sorry if I offended you.

D-Fusion · Post by **D-Fusion** » Sat Oct 31, 2020 5:58 pm

Has the option to change the reward plugout to something else in the Roland cloud page been removed?
When i try to remove a plugout that i want to replace with something else i get a "invalid response format" message.

matteoluigiodaro · Post by **matteoluigiodaro** » Mon Nov 02, 2020 12:47 am

I have terminated my Roland Cloud trial. The GUI/interfaces sucks, too slow, CPU crazy, poor resolution, sound far from hardware, messy menus. It's been fun though, at least I could try and I'm buying more Roland gear

oh well, to each their own.

gentleclockdivider · Post by **gentleclockdivider** » Mon Nov 02, 2020 2:26 pm

I love the cloud because the demo is now running for over 9 months , somehow the authentication process got messed up and I'm having a full working demo of all the emulations with no noise interupt at all .
I agree that the Cloud is a messy piece of software

cocoazenith · Post by **cocoazenith** » Mon Nov 09, 2020 10:43 am

Does anyone have problems with the Roland Cloud plugins on MacOS Catalina?

It's been a month since no Legendary plugin AU or VST3 works anymore on my computer. I've tried them in 2 DAWs. VST3s are not detected and AUs crash the DAW....

PluginGuru's Unify scans them but says that they have been detected but cannot load properly and blacklists them...

rezoneight · Post by **rezoneight** » Mon Nov 09, 2020 2:53 pm

cocoazenith wrote: Mon Nov 09, 2020 10:43 am Does anyone have problems with the Roland Cloud plugins on MacOS Catalina?

It's been a month since no Legendary plugin AU or VST3 works anymore on my computer. I've tried them in 2 DAWs. VST3s are not detected and AUs crash the DAW....

PluginGuru's Unify scans them but says that they have been detected but cannot load properly and blacklists them...

No issues for me.

Brian.McClelland · Post by **Brian.McClelland** » Mon Nov 09, 2020 5:39 pm

cocoazenith wrote: Mon Nov 09, 2020 10:43 am Does anyone have problems with the Roland Cloud plugins on MacOS Catalina?

It's been a month since no Legendary plugin AU or VST3 works anymore on my computer. I've tried them in 2 DAWs. VST3s are not detected and AUs crash the DAW....

PluginGuru's Unify scans them but says that they have been detected but cannot load properly and blacklists them...

Hey, cocoazenith. Brian from Roland Cloud here. Sorry that you're having difficulty getting the sounds to load. I'll reach out with a DM. Also, just in general, if anyone is experiencing problems getting the Cloud to work, feel free to reach out to me directly or through the Contact Us link at: http://www.rolandcloud.com/support . We'll take care of you. Thanks!

D-Fusion · Post by **D-Fusion** » Tue Nov 10, 2020 11:54 am

D-Fusion wrote: Sat Oct 31, 2020 5:58 pm Has the option to change the reward plugout to something else in the Roland cloud page been removed?
When i try to remove a plugout that i want to replace with something else i get a "invalid response format" message.

Hi Brian.
Still no reply to this problem and it is still happening.

Any idea how to fix this?

It is also impossible to cancel subscription which gives another error message.

Brian.McClelland · Post by **Brian.McClelland** » Wed Nov 11, 2020 8:50 pm

D-Fusion wrote: Tue Nov 10, 2020 11:54 am
D-Fusion wrote: Sat Oct 31, 2020 5:58 pm Has the option to change the reward plugout to something else in the Roland cloud page been removed?
When i try to remove a plugout that i want to replace with something else i get a "invalid response format" message.
Hi Brian.
Still no reply to this problem and it is still happening.

Any idea how to fix this?

It is also impossible to cancel subscription which gives another error message.

Hey, D-Fusion! Great question. We are doing some regular maintenance on the loyalty points feature. We'll update as soon as that's available again.

For the cancelation issue, I'll reach out and connect with you on a DM. We did just switch payment partners, so there is some manual work that we in support are doing to help resolve these issues. Apologies about the complication, but it should be a pretty quick fix. Thanks for letting me know!

D-Fusion · Post by **D-Fusion** » Thu Nov 12, 2020 8:30 am

Brian.McClelland wrote: Wed Nov 11, 2020 8:50 pm
D-Fusion wrote: Tue Nov 10, 2020 11:54 am
D-Fusion wrote: Sat Oct 31, 2020 5:58 pm Has the option to change the reward plugout to something else in the Roland cloud page been removed?
When i try to remove a plugout that i want to replace with something else i get a "invalid response format" message.
Hi Brian.
Still no reply to this problem and it is still happening.

Any idea how to fix this?

It is also impossible to cancel subscription which gives another error message.
Hey, D-Fusion! Great question. We are doing some regular maintenance on the loyalty points feature. We'll update as soon as that's available again.

For the cancelation issue, I'll reach out and connect with you on a DM. We did just switch payment partners, so there is some manual work that we in support are doing to help resolve these issues. Apologies about the complication, but it should be a pretty quick fix. Thanks for letting me know!

Thank you for your reply

I still have 8months left on my subscription so there is no rush yet on that problem.
But i did try it to see if it worked.

The Plugouts and the Zenology Pro are great and i enjoy having my 80s to year 2000 dream setup in my computer

WatchTheGuitar · Post by **WatchTheGuitar** » Fri Nov 27, 2020 5:04 pm

Some of the Roland Cloud subscription stuff is pretty opaque. As someone who signed up to RC the first year my understanding is I will get the same deal each year I'm subscribed at the ultimate membership level (2 free plugins a year) even though I didn't subscribe for a couple of years after my first year ran out.
If I now buy this 'Play 4 Life' annual membership am I then in line for 4 lifetime plugins after a year or just 2 and do I then run the risk of losing the 2 per year that I (think I) currently have? As it stands I think I'll probably carry on with paying monthly, but I may be persuaded to take up the annual deal if it it does mean I get 2 plugins on top of the 2 I am currently due to get and it won't affect the long term 2 per year deal.

Or am I already on a 'Play 4 Life' membership plan and just don't realise it's called that?

ScrLk · Post by **ScrLk** » Fri Nov 27, 2020 5:33 pm

gentleclockdivider wrote: Mon Nov 02, 2020 2:26 pm I love the cloud because the demo is now running for over 9 months , somehow the authentication process got messed up and I'm having a full working demo of all the emulations with no noise interupt at all .
I agree that the Cloud is a messy piece of software

Well then!!!

Brian.McClelland · Post by **Brian.McClelland** » Fri Nov 27, 2020 10:19 pm

WatchTheGuitar wrote: Fri Nov 27, 2020 5:04 pm Some of the Roland Cloud subscription stuff is pretty opaque. As someone who signed up to RC the first year my understanding is I will get the same deal each year I'm subscribed at the ultimate membership level (2 free plugins a year) even though I didn't subscribe for a couple of years after my first year ran out.
If I now buy this 'Play 4 Life' annual membership am I then in line for 4 lifetime plugins after a year or just 2 and do I then run the risk of losing the 2 per year that I (think I) currently have? As it stands I think I'll probably carry on with paying monthly, but I may be persuaded to take up the annual deal if it it does mean I get 2 plugins on top of the 2 I am currently due to get and it won't affect the long term 2 per year deal.

Or am I already on a 'Play 4 Life' membership plan and just don't realise it's called that?

Hi, WatchtheGuitar! Brian from Roland Cloud here. Great question. I can connect with you to sort this out. If you subscribed during the previous Play 4 Life promotion, those credits for the time that you were subscribed are valid. If you cancelled your subscription after the previous Play 4 Life promotion, then resubscribed after the promotion ended, there are no additional credits issued. If you would like to rejoin the Play 4 Life promotion, now is a great time to do so, as the sign up period is for a limited time. I'll send you a PM in a sec. Thanks!