Roland Cloud

[thenumber23]

Hi Brian from Roland Cloud. Is it possible to 'stack' years of Ultimate subscription? For example, if I buy Pro Analog Icons (which comes with a year of Ultimate) which would expire in December of 2021, then later this month buy Play4Life, which also comes with a year of Ultimate, so my Ultimate subscription would now expire in December of 2022?

[minkray]

come now eh Roland, chop chop.

Arturia bullies ye with Juno, TAL bullies ye with Jupiter. whatcha gonna do about it?

you gonna sit and watch. we want new synths, chaps.

JD with rack module and JX with rack module. hear us out.

no Zenology rubbish, by the way. give us the proper models.

[Brian.McClelland]

Hi Brian from Roland Cloud. Is it possible to 'stack' years of Ultimate subscription? For example, if I buy Pro Analog Icons (which comes with a year of Ultimate) which would expire in December of 2021, then later this month buy Play4Life, which also comes with a year of Ultimate, so my Ultimate subscription would now expire in December of 2022?

Hi, thenumber23! Yes, that is definitely possible. For if you'd like to combine the time from your purchase of ZENOLOGY Pro Analog Icons with the Play 4 Life Annual membership, simply follow the Contact Us link at: http://www.rolandcloud.com/support/ and we will take care of you. Thanks!

[minkray]

does this doll Brian answer to questions or it's a broken china figurine?

release the plug-outs of JD-800 with 990 rack, and JX with MKS rack.

people been asking you for two bloody years already. the heck man?

[EvilDragon]

Detailed modeling of circuits takes time, sometimes even more than 2 years, just FYI.

[minkray]

I think I'm understating it. There's one guy here, sorry lad forgot your name, I think he's been requesting JD-800 since unsuspecting neanderthals played first arp patch on the bones of a killed mammoth.

[gentleclockdivider]

does this doll Brian answer to questions or it's a broken china figurine?

release the plug-outs of JD-800 with 990 rack, and JX with MKS rack.

people been asking you for two bloody years already. the heck man?

Yeah sure ,a roland marketing employee will release the jd800 plugout ..all by himself
The guy is here to answer questions about cloud and zencore

[minkray]

divider, go back to busting Cherry Audio's balls. I'll give it to you, you have squeezed the last drop of jizz from them.

[gentleclockdivider]

They should have payed me for my hard work

[Shiek927]

Patience everyone, hahaha. No one wants more than me for an overdue spring of 1990s/2k -era inspired synth plugins from the JD-800 to the millenial virtual analogs (e.g. Yamahas, Waldorf, Novation, Nord Leads and so-on). Harassing the messengers isn't a good look or is gonna make it happen any sooner

[minkray]

there is a fair chance the messenger is a bot, so it doesn't feel anything.

[SebAV]

Anybody on Mac ? Use to work but no more : Live 10 can’t load anymore zenology. Too bad I’ve seen D50 is on trial and can’t load it too.

[sinemotor]

Anybody on Mac ? Use to work but no more : Live 10 can’t load anymore zenology. Too bad I’ve seen D50 is on trial and can’t load it too.

I'm on MacOS High Sierra, Live 10. I recently updated Zenology Pro to 1.5.2 and the latest RCM version too. I have to re authenticate everyday basically at the moment so that is annoying. But what is even more annoying are these things :
- Zenology takes around 20 sec to load the first instance.
- because I have to re authenticate on a daily basis, Zenology goes back to Demo mode so I have to reload it and I have to wait again for 20 sec...
- in demo mode, Zenology reset all preset ratings

I really like this synth but I kinda don't want to deal with all these issues every time.

[SebAV]

Anybody on Mac ? Use to work but no more : Live 10 can’t load anymore zenology. Too bad I’ve seen D50 is on trial and can’t load it too.

I’ve reinstall everything and it’s working again. Exploring the D50…

[Brian.McClelland]

there is a fair chance the messenger is a bot, so it doesn't feel anything.

Hi, minkray. Brian from Roland Cloud here. I am a human, and I'm here to help. I monitor our social channels and record customer experience issues. What I can do for you, is submit feature requests and log feedback about your experiences with Roland Cloud. What you like about the instruments, or features that you'd like to see, those are things that I can communicate to our team. If you're experiencing difficulty with the service, I can coordinate with the support team to help resolve the issue and get you creating again. With that in mind, I think we can all agree that however you feel about the product, your time is better spent making music. Again, I'm here to help, so if you need assistance, just let me know and I'd love to help you get back to creating.

Anybody on Mac ? Use to work but no more : Live 10 can’t load anymore zenology. Too bad I’ve seen D50 is on trial and can’t load it too.

I'm on MacOS High Sierra, Live 10. I recently updated Zenology Pro to 1.5.2 and the latest RCM version too. I have to re authenticate everyday basically at the moment so that is annoying. But what is even more annoying are these things :
- Zenology takes around 20 sec to load the first instance.
- because I have to re authenticate on a daily basis, Zenology goes back to Demo mode so I have to reload it and I have to wait again for 20 sec...
- in demo mode, Zenology reset all preset ratings

I really like this synth but I kinda don't want to deal with all these issues every time.

Hey, SebAV! Sorry that you were dealing with some issues on the service. In order to run smoothly, we recommend connecting to the internet, and opening Roland Cloud Manager once a week. This will authorize all of your instruments at once, then you're good to go. If you get more frequent authorization requests like you are describing, I would recommend following the Contact Us link at http:/www.rolandcloud.com/support . Feel free to reach out at any time. Thanks!