I love their incompetence, I cancelled after the first year to get the 2 free plugs and ever since then have had full unlimited access to everything without any subscription!Captain wrote: Tue Feb 09, 2021 2:30 pm Argh. RC has been working for me without major hitches so far, but now the RC manager constantly asks me to log in, then tries to update itself, then download freezes at 1%, etc. Looks like it already updated itself once, but now it tries to do it again, or something.... I'm just not sure, the whole thing is an utter mess. This happens on two separate computers, so it shouldn't be something wrong with my system?
Roland, I love you, or at least I try my best, because your hardware synths were my first keyboards in the early 90's, and I have fond memories from those times. JD-800 is probably the favourite piece of technology I have ever owned. Please:
- Hire someone who knows how to make websites, plugin interfaces and other software look good, attractive and usable. Right now everything looks like it was made by coder, not a GUI/graphic designer. (Nothing against coders, I'm one too! But there's a person for every job)
- Case in point: Roland Cloud manager. Why does it take forever for it to "start up"? What is it doing? Why does it look dark, bleak and uninviting? Can't the SERIES labels be in alphabetical order?
- Do a better job of hiding the technical side of things, and instead try make everything look more like a finished, usable product. When I log in to the website, why I often get a stupid "Token expired" popup, sometimes multiple times? What "token"? I have no idea what you are talking about (and I'm a web designer and coder). Just ask me to log in, then remember my login, done.
- The whole Play4Life/Loyalty/YOURS/whatever thing is such a mess that I stopped trying to make sense of it a long time ago. I don't want to contact your support to ask what my status is or what I'm entitled to, just tell me clearly on your webpage or account page what I can expect. Saves your support's time too.
</rant>
Despite this, the RC manager is so shit and annoying that I still don't use the Roland plugs, not even the free one ones I got, not worth the hassle ....
