Buggy Roland Cloud

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
KVRist
120 posts since 8 Mar, 2003

Post Fri Apr 16, 2021 12:25 pm

Two days ago I uninstalled the Roland Cloud Manager and removed the Zenology Lite by hand from the vst3 folder, huge mistake, didn't see that there is an uninstaller. Today I installed the Cloud Manager again and tried to install Zenology Lite again for testing purpose, this is impossible now as it seems. Tried to install it several times, no chance to install. Does anyone have some ideas how to fix this? I need to test this vst3 with my vst3 host.

KVRist
46 posts since 18 Sep, 2020

Post Fri Apr 16, 2021 1:03 pm

polac wrote:
Fri Apr 16, 2021 12:25 pm
Two days ago I uninstalled the Roland Cloud Manager and removed the Zenology Lite by hand from the vst3 folder, huge mistake, didn't see that there is an uninstaller. Today I installed the Cloud Manager again and tried to install Zenology Lite again for testing purpose, this is impossible now as it seems. Tried to install it several times, no chance to install. Does anyone have some ideas how to fix this? I need to test this vst3 with my vst3 host.
Hi, polac! Brian from Roland Cloud here. Sorry that you're having difficulty with the install. I recommend downloading the Roland Cloud Manager package here and running the uninstaller first, then the installer. That should correct the issue. If you're still having trouble getting everything set, please feel free to reach out to us through the Contact Us link at http://www.rolandcloud.com/support and we'll take care of you. Thanks! 😊

KVRist

Topic Starter

120 posts since 8 Mar, 2003

Post Sat Apr 17, 2021 11:47 am

Thanks for the reply, but this didn't help. The vst3 files don't get installed to Program Files\Common Files\VST3, also the Cloud Manager says that it isn't installed. It still says I can install it again. The download gets triggered however and there is an entry in the uninstaller tool of Windows 10.

KVRist

Topic Starter

120 posts since 8 Mar, 2003

Post Sat Apr 17, 2021 11:57 am

Hmm perhaps I have to delete some hidden Roland directories or registry keys in order to get the install process to work again.

KVRAF
4818 posts since 6 May, 2002

Post Sat Apr 17, 2021 1:25 pm

Continue to support DRM products and you will continue to be abused.
Intel Core2 Quad CPU + 4 GIG RAM

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KVRist
295 posts since 27 Aug, 2020

Post Sat Apr 17, 2021 1:35 pm

Cloud service is bugged and doesn't work as intended? Who would've thought, color me shocked.

yul
KVRian
1169 posts since 26 Sep, 2002 from Montreal, CANADA

Post Sun Apr 18, 2021 5:44 am

The RCM had worked fine for me here used the latest version (maybe OP had the older version).

What is happening here can happen to any other licensed software if you don't use the uninstaller or follow steps.

Good luck and please let us know the outcome thanks

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