Roland Cloud Authorization Error

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
KVRist
391 posts since 5 Feb, 2012

Post Fri Oct 22, 2021 6:13 pm

My apologies for not posting this in the dedicated Roland Cloud thread. I just can't seem to find the thread when searching the forum for "Roland Cloud." Weird.

Anyway, I recently signed up for a monthly Premium Roland Cloud account which gives me access to all Roland Cloud instruments, expansion packs, and soundsets. Everything was working fine for the first couple of weeks. My free month of Premium access has not expired. But now when I attempt to launch the latest version of Cubase 11 with the Roland Cloud Zenology Pro plugin in my (Mac) VST3 folder, the following Roland Cloud dialog pops up:

Authorization Error - RCM Service not connected
Error connecting to Roland Cloud Manager service

I receive this same dialog when attempting to instantiate the Zenology Pro instrument from within Cubase. If I try to open the plugin window, I receive the same error dialog.

I tried logging out and logging back in to the Roland Cloud Manager application. But that didn't fix the problem.

Any help you can provide is greatly appreciated.
Matrix-1000, MicroWave with Access programmer, MicroWave II, MKS-50 with MidiClub programmer, MKS-70, MKS-80 with Kiwi Patch Editor, Nord 2 Rack, Nord 3 Rack, Prophet REV2 module, Pulse 2, Shruthi, Virus TI

AKJ
KVRAF
1962 posts since 2 Mar, 2004

Post Sat Oct 23, 2021 5:33 am

Do not buy challenge/response protected software and stay away from Roland Cloud, this is my advice. If you want to solve your current problem: go and ask Roland.

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fmr
KVRAF
10536 posts since 16 Mar, 2003 from Porto - Portugal

Post Sat Oct 23, 2021 5:57 am

Gadget Fiend wrote:
Fri Oct 22, 2021 6:13 pm
I tried logging out and logging back in to the Roland Cloud Manager application. But that didn't fix the problem.
Did you manage to login again from inside Roland Cloud Manager? That should be enough to reauthorize again.
Fernando (FMR)

Banned
393 posts since 13 Jul, 2021

Post Sat Oct 23, 2021 6:20 am

Roland bad subscriptions bad.

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KVRAF
16427 posts since 16 Sep, 2001 from Las Vegas,USA

Post Sat Oct 23, 2021 6:47 am

AKJ wrote:
Sat Oct 23, 2021 5:33 am
Do not buy challenge/response protected software
Just for the record there is a difference between a one time C/R connection for authorization and a need to be connected at all times for software to function.
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe

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KVRAF
16427 posts since 16 Sep, 2001 from Las Vegas,USA

Post Sat Oct 23, 2021 6:50 am

Gadget Fiend wrote:
Fri Oct 22, 2021 6:13 pm
Authorization Error - RCM Service not connected
Error connecting to Roland Cloud Manager service
Could that be a problem on Roland's side due to a service outage or ?

Error connecting could mean a problem on either end or anywhere in between. :shrug:
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe

KVRist
294 posts since 18 Jul, 2021

Post Sat Oct 23, 2021 7:35 am

have a look in Activity Monitor to see if RCMService or Roland Cloud Manager are running and responding - my guess is that one of them isn't.

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fmr
KVRAF
10536 posts since 16 Mar, 2003 from Porto - Portugal

Post Sat Oct 23, 2021 8:50 am

The sign-in method now involves signing in through the Internet Browser (another stupid move from Roland). Maybe that's the missing detail.

Just testee, and after signing in through the browser, the RCM opened and everything is OK.
Fernando (FMR)

AKJ
KVRAF
1962 posts since 2 Mar, 2004

Post Sat Oct 23, 2021 9:18 am

Teksonik wrote:
Sat Oct 23, 2021 6:47 am
AKJ wrote:
Sat Oct 23, 2021 5:33 am
Do not buy challenge/response protected software
Just for the record there is a difference between a one time C/R connection for authorization and a need to be connected at all times for software to function.
As far as I know, one does not need to be all the time connected with Roland Cloud ("just" once a week or so). But for me, even a one time CR authorization is something I like to avoid (and yes, it already happened to me that I can no longer use software I paid for because the company no more exits). I only buy C/R protected software if there is no equivalent competition.

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KVRAF
16427 posts since 16 Sep, 2001 from Las Vegas,USA

Post Sat Oct 23, 2021 9:30 am

I don't use the Roland Cloud for obvious reasons so don't know if it needs to be connected all the time or not just making the distinction between that and a one time C/R authorization.

I have never lost a C/R plugin in 20 years or at least not one I can remember or cared about.

I much prefer a one time C/R authorization to a copy protection scheme that requires me to install bloatware or buy a dongle just to authorize it. :shrug:
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe

KVRAF
9340 posts since 12 May, 2008

Post Sat Oct 23, 2021 11:49 am

Teksonik wrote:
Sat Oct 23, 2021 9:30 am
I don't use the Roland Cloud for obvious reasons so don't know if it needs to be connected all the time or not just making the distinction between that and a one time C/R authorization.

I have never lost a C/R plugin in 20 years or at least not one I can remember or cared about.

I much prefer a one time C/R authorization to a copy protection scheme that requires me to install bloatware or buy a dongle just to authorize it. :shrug:
I believe RC checks once a month now. Used to be once a week. Still shit.

Yes nothing wrong with C/R, seems to work flawlessly in my experience.
System: Windows 10, Dell XPS 2-in-1, Bitwig 3, Steinberg UR44.

KVRist
305 posts since 12 Oct, 2003

Post Sat Oct 23, 2021 1:19 pm

Gadget Fiend wrote:
Fri Oct 22, 2021 6:13 pm
My apologies for not posting this in the dedicated Roland Cloud thread. I just can't seem to find the thread when searching the forum for "Roland Cloud." Weird.

Anyway, I recently signed up for a monthly Premium Roland Cloud account which gives me access to all Roland Cloud instruments, expansion packs, and soundsets. Everything was working fine for the first couple of weeks. My free month of Premium access has not expired. But now when I attempt to launch the latest version of Cubase 11 with the Roland Cloud Zenology Pro plugin in my (Mac) VST3 folder, the following Roland Cloud dialog pops up:

Authorization Error - RCM Service not connected
Error connecting to Roland Cloud Manager service

I receive this same dialog when attempting to instantiate the Zenology Pro instrument from within Cubase. If I try to open the plugin window, I receive the same error dialog.

I tried logging out and logging back in to the Roland Cloud Manager application. But that didn't fix the problem.

Any help you can provide is greatly appreciated.
This happens sometimes on my system.
It was supposed to be fixed but not. I can only solve it by restarting the computer. RCM needs a real developer. It is horrible.

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KVRian
536 posts since 9 Apr, 2005 from Japan

Post Sat Oct 23, 2021 1:21 pm

AKJ wrote:
Sat Oct 23, 2021 9:18 am
As far as I know, one does not need to be all the time connected with Roland Cloud ("just" once a week or so).
It’s once every 30 days now. Still too often, but slightly better than before.
Stormchild

KVRAF
6128 posts since 15 Sep, 2005 from East Coast of the USA

Post Sat Oct 23, 2021 2:07 pm

I have had some small issues here and there but nothing major, and the plugins always worked for me.

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KVRAF
11372 posts since 26 Jun, 2006 from San Francisco Bay Area

Post Sat Oct 23, 2021 6:54 pm

It would be one thing if you had to sign in once a month and it 100% worked every time, but I got the RCN error far too much. Odd that my credit card didn’t bounce on them every month, but their software did.
Zerocrossing Media

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