Hi all,
I just purchased for Cubase Pro, however there is no license code showed in the Product tab of my account.
I can see Cubase Pro appear on the list of my product, just a notice "Sorry, currently not available" instead of the License number.
I was noticed by email that it might be a technical issue, but still worry a bit.
Anyone face this issue before and does it fixed by their customer supporters automatically?
Nice weekend family.
Le Thanh Tam.
(Cubase Pro) "License code is currently not available" notification.
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- KVRer
- Topic Starter
- 2 posts since 22 Feb, 2021
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- KVRian
- 972 posts since 22 Apr, 2004 from Switzerland
Don't worry, this is normal and happens more often. You'll get an email when the license code will be available.
If you bought a crossgrade, it is a manual process that someone needs to handle. Or they have run out of license numbers and need to get more from Steinberg. It will show the same message in your account.
I'm sure it will be solved soon. If it takes more than 2 business days, do contact support.
If you bought a crossgrade, it is a manual process that someone needs to handle. Or they have run out of license numbers and need to get more from Steinberg. It will show the same message in your account.
I'm sure it will be solved soon. If it takes more than 2 business days, do contact support.
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- KVRer
- Topic Starter
- 2 posts since 22 Feb, 2021
Hi,
The Customer support replied my email and told me they are waiting for the delivery from Steinberg. So I just wait.
Thank you for your help.
The Customer support replied my email and told me they are waiting for the delivery from Steinberg. So I just wait.
Thank you for your help.
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emerald_autumn emerald_autumn https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=582242
- KVRer
- 8 posts since 25 Sep, 2022
In the same boat, waiting for my crossgrade license and I'm starting to be nervous as bonus codes from Steinberg for Arturia CV80 V and other stuff expires Oct 3.
