KVR Audio

mgw38 · Post by **mgw38** » Tue Oct 03, 2023 12:38 pm

Asknet was always a bit of a weird one tbh.

soundof · Post by **soundof** » Wed Oct 04, 2023 12:03 am

I believe Steinberg have a new partner lined up so we may see Cubase 13 shortly. Weird though, with Yamaha's backing, they can't sort it out quicker or have a backup in place already! I guess this is a wake up call for them, and potentially other software developers selling their software directly go have two or three "partners" for resilience.

swilow11 · Post by **swilow11** » Wed Oct 04, 2023 1:09 am

I purchased Cubase via their online store. Makes me slightly nervous that such a company have my credit card details and stuff. Not sure if it's something to be concerned about or not.

wuworld · Post by **wuworld** » Wed Oct 04, 2023 1:40 am

soundof wrote: Wed Oct 04, 2023 12:03 am I believe Steinberg have a new partner lined up so we may see Cubase 13 shortly. Weird though, with Yamaha's backing, they can't sort it out quicker or have a backup in place already! I guess this is a wake up call for them, and potentially other software developers selling their software directly go have two or three "partners" for resilience.

Yamaha apparently supported Steinberg leaving their current provider for someone else. This was said on their forum

felis · Post by **felis** » Thu Oct 05, 2023 6:50 pm

swilow11 wrote: Wed Oct 04, 2023 1:09 am I purchased Cubase via their online store. Makes me slightly nervous that such a company have my credit card details and stuff. Not sure if it's something to be concerned about or not.

You're not alone.
Anyone who read up on it a little and understands what happened should be cautious, and maybe even a bit nervous. They have sensitive data on a lot of people.
OTOH - I'm sure their operations are under the microscope, and will be suspected if things go off the rails. Also, a couple of key people involved are no longer with the company.

chk071 · Post by **chk071** » Thu Oct 05, 2023 7:00 pm

swilow11 wrote: Wed Oct 04, 2023 1:09 am I purchased Cubase via their online store. Makes me slightly nervous that such a company have my credit card details and stuff. Not sure if it's something to be concerned about or not.

If you always had paid via Paypal or bank transfer, I would say there's nothing to worry about. Credit card, hm... not so. I always found it wild to pay with credit card on the internet. From a safety point of view, credit cards, in general, are a big issue IMO.

chk071 · Post by **chk071** » Thu Oct 05, 2023 7:04 pm

soundof wrote: Wed Oct 04, 2023 12:03 am I believe Steinberg have a new partner lined up so we may see Cubase 13 shortly. Weird though, with Yamaha's backing, they can't sort it out quicker or have a backup in place already! I guess this is a wake up call for them, and potentially other software developers selling their software directly go have two or three "partners" for resilience.

I doubt that any business has a contract with a payment service provider as a "fallback". What's the point, when the payment service isn't needed at all?

Again, this whole thing is only an issue for the Steinberg online shop. Everyone can order at retailers, at lower prices than the Steinberg online shop.

kritikon · Post by **kritikon** » Fri Oct 06, 2023 9:04 am

Not everyone does that though. I always buy sw direct from whoever the company is. Never used 2nd parties and likely never will. Same as I do with physical products whenever possible, same with things like holidays. Doesn't bother me particularly as I'm unlikely to get C13 anyway, but if I was in the market, it would be a hold on my purchase. IMO retailers usually means complications and/or higher prices, because they take their middleman cut. Whatever, I suspect it is an issue for Steinberg's business.

felis · Post by **felis** » Fri Oct 06, 2023 5:41 pm

When you buy direct from Steinberg though, you're still going through a third party.
It won't be Asknet now, but someone else.

jens · Post by **jens** » Fri Oct 20, 2023 5:58 am

kritikon wrote: Sat Sep 30, 2023 11:41 pm Yeah, have to agree. I understand Steinberg have nothing to do with Asknet's dodgy goings on but anyone who might have put money in for a Steinberg product and lost it to Asknet is going to feel pretty fuckked off with Steinberg if they are washing their hands already.

They're saying "Because Asknet are acting on Steinberg’s behalf, they remain responsible for all queries relating to payment, fulfilment and delivery. To contact Asknet, submit a ticket via their web site or send an email to customerservice@asknet.com" and yet "Our online shop is run on our behalf by a third party, Asknet Solutions AG. Unfortunately, Asknet has entered into self-administered insolvency". So to clarify - go talk to Asknet, who no longer exist. Your $1000 for Cubase pro is not our concern and if you lost it, tough titties mate, you'll have to spend another $1000 to get it at the new shop when it opens...really?

I'm a Cubase user from 34 yrs ago (1989). And I generally pay no attention to the usual guff spouted about Steinberg, but if that was me who'd lost $1000, I'd be fkn livid at Steinberg if this is what they are genuinely going to say to customers who paid and lost.

They are in Germany and I am pretty sure that how they handle it isn't congrous with the law at all.
Personally I think it's absolutely outrageous that they even try to pull this stunt. It also says in big bold letters:

Never be so dumb again to purchase anything from us because we're neither honorable nor trust-worthy in the slighest. We neither possess shame nor any sense of moral obligation.

I think this chapter in the history of Steinberg must never be forgotten.

jens · Post by **jens** » Fri Oct 20, 2023 6:06 am

chk071 wrote: Thu Oct 05, 2023 7:00 pm From a safety point of view, credit cards, in general, are a big issue IMO.

Not here and not in Germany... perhaps in some underdeveloped countries (USA or so), but
I wouldn't know.

chk071 · Post by **chk071** » Fri Oct 20, 2023 9:54 am

jens wrote: Fri Oct 20, 2023 6:06 am perhaps in some underdeveloped countries (USA or so)

Ugh. Jens, Jens, you have a lot to learn.

And, last time I checked, you could just pay with your credit card number online. That's as unsafe as it can get. Maybe it's different now, it's been a long time since I had a credit card. I don't like it in general. I prefer to pay with hard cash or with something like Paypal.

noiseboyuk · Post by **noiseboyuk** » Fri Oct 20, 2023 10:01 am

Life, episode 20,648, in which I learn from a KVR member that nobody in the world should ever use credit cards.

chk071 · Post by **chk071** » Fri Oct 20, 2023 10:04 am

I never said that. Just that it's an unsafe payment method. You might have heard of all the credit card scams.

If anything, then it's a hint that it's unsafe (which is helpful in my eyes). I don't care and have no control over what others do anyway.

jens · Post by **jens** » Fri Oct 20, 2023 10:08 am

chk071 wrote: Fri Oct 20, 2023 9:54 am And, last time I checked, you could just pay with your credit card number online. That's as unsafe as it can get.

What, isn't your CC provider using Viseca One or something similar?

https://en.wikipedia.org/wiki/3-D_Secure

Steinberg online shop closed [RE-OPENED]