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cannot activate galaxy D in my daw

Posted: Thu Aug 30, 2012 2:13 am
by bitterkitten
I sent you guys a support request because it's kind of urgent that I get the piano working pronto.

Windows 7 64bit, Reaper

All parts of the D seem to have downloaded correctly, and Kontakt 5 instantiates properly... however, attempting to activate via NI's Service Center fails. This error has been documented previously if you Google for it, but there's only a dead link to a fix on the Galaxypianos site, which I cannot find.

Error while writing files to disk. Adding the library has failed

http://www.native-instruments.com/forum ... p?p=786297

This user, however, was running Mac Os with Snow Leopard, but the error is identical.

If I remove the Library from Kontake and readd it, I can get the Demo version of Galaxy to work for a single instance, but on further launching of my DAW, after that it just goes back to asking me to activate it.

I have the newest version of both Kontakt 5 player and NI Service Center.

Thanks again.

Sincerely,

Jeff Rosenberg

Posted: Fri Aug 31, 2012 6:53 am
by NoSoniX
Hey Jeff,

we've talked already via e-mail :)

Please let us know, if you need further assistance.

All the best from germany

Martin aka NoSoniX

Re: cannot activate galaxy D in my daw

Posted: Sat Aug 01, 2015 6:33 pm
by XionVonko
I have the same issue...

Re: cannot activate galaxy D in my daw

Posted: Sat Aug 01, 2015 6:45 pm
by NoSoniX
Hi Xion,

please get in touch with us via Support [at] bestservice.de

Best regards

Martin