How to reach our support

Official support for: kv331audio.com
kv331
KVRAF
5855 posts since 14 Nov, 2006 from Ankara, Turkey

Post Fri May 03, 2019 2:08 am

Ok then let's exchange NFRs ?

I can also send you debug version of SynthMasterOneDebug.dll with program database.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

SaganTech
KVRist
359 posts since 27 Sep, 2006 from Eastern US

Re: How to reach our support

Post Fri May 03, 2019 8:09 am

Ok, please send email to "info (at) sagantech.biz"

SaganTech
KVRist
359 posts since 27 Sep, 2006 from Eastern US

Re: How to reach our support

Post Wed May 08, 2019 2:22 pm

Just in case anyone is wondering, kv331 has not contacted me yet.

kv331
KVRAF
5855 posts since 14 Nov, 2006 from Ankara, Turkey

Re: How to reach our support

Post Thu May 09, 2019 11:08 am

SaganTech wrote:
Wed May 08, 2019 2:22 pm
Just in case anyone is wondering, kv331 has not contacted me yet.
will do, working on some new features right now.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

lectropunk
KVRian
636 posts since 26 Sep, 2011 from new ross wexford ireland

Re: How to reach our support

Post Thu Aug 01, 2019 6:36 am

I made a transfer request 3 days ago I got paid but the new buyer is very disappointed about this.

street spirit
KVRist
56 posts since 25 Jul, 2010 from united states

Re: How to reach our support

Post Thu Aug 01, 2019 10:59 am

You guys should add to the user pdf how to use the FX version properly , not just the Vocoder with Midi. Would be super if you could use it as an audio effect, like it's designed for. Take a look at ArcsynFX, just have to send audio to it, no fuss with the oscillator input types. Great sounding synth though

kv331
KVRAF
5855 posts since 14 Nov, 2006 from Ankara, Turkey

Re: How to reach our support

Post Thu Aug 01, 2019 11:12 am

lectropunk wrote:
Thu Aug 01, 2019 6:36 am
I made a transfer request 3 days ago I got paid but the new buyer is very disappointed about this.
Where did you contact us ? Gercek must have responded back to you.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

lectropunk
KVRian
636 posts since 26 Sep, 2011 from new ross wexford ireland

Re: How to reach our support

Post Thu Aug 01, 2019 11:25 am

Hi bulent .. he got back to me but I gave him the wrong email so I gave him the correct one 2 days ago . I sent him another request yesterday any help would be appreciated.

lectropunk
KVRian
636 posts since 26 Sep, 2011 from new ross wexford ireland

Re: How to reach our support

Post Thu Aug 01, 2019 12:13 pm

If you could get Gercek to send me a link so I can start the license transfer as I have a buyer waiting for 3 days .

kv331
KVRAF
5855 posts since 14 Nov, 2006 from Ankara, Turkey

Re: How to reach our support

Post Thu Aug 01, 2019 12:25 pm

please PM me the details, I'll take care of it immediately.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

lectropunk
KVRian
636 posts since 26 Sep, 2011 from new ross wexford ireland

Re: How to reach our support

Post Thu Aug 01, 2019 12:27 pm

Thank you very much bulent..

lectropunk
KVRian
636 posts since 26 Sep, 2011 from new ross wexford ireland

Re: How to reach our support

Post Thu Aug 01, 2019 12:47 pm

All sorted now great support..

avw555
KVRer
3 posts since 16 Sep, 2012 from United States

Re: How to reach our support

Post Sat Sep 28, 2019 6:35 pm

I contacted your support in December 2017 because when I updated to 2.9.5, Synmaster 2 told me my license was invalid. I’ve contacted KV331 about this issue several times since then and nothing they’ve told me to do has worked.
So I’m still stuck using 2.8 if I need it. Please fix this.

avw555
KVRer
3 posts since 16 Sep, 2012 from United States

Re: How to reach our support

Post Sat Sep 28, 2019 6:36 pm

The last time I contacted KV331 about this was this past July.

larduino
KVRer
13 posts since 11 Oct, 2012

Re: How to reach our support

Post Wed Nov 06, 2019 5:59 am

Needed to reinstall SynthMaster One after finally updating to Windows 10. Tried to request a new serial from KV331 site three days ago. Nothing has happened. Contacted their support two days ago.. No reply..

I had similar serial-issues with a couple of other companies, both of whom solved my issues within a day..

Step up your game KV331!! It's clear the site requesting a new serial doesn't work and your customer support doesn't seem to care either.

edit: I emailed info@kv331audio.com and received help within minutes. Maybe some of you who don't get a reply should do that too.
Last edited by larduino on Wed Nov 06, 2019 6:33 am, edited 1 time in total.

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