How to reach our support

Official support for: kv331audio.com
User avatar
el-bo (formerly ebow)
KVRAF
15400 posts since 24 May, 2009 from A galaxy, far far away

Post Wed Nov 06, 2019 6:02 am

You have support? Tried to contact you four times over the last couple of years, and have just been ignored.

chain25
KVRer
2 posts since 15 Dec, 2016

Re: How to reach our support

Post Wed Nov 20, 2019 3:13 am

Hello, unfortunately I also have trouble with the support trying to sell my Synthmaster license. I have received an answer to pay the fee immediately which I of course did. Since then all my mails (from contact form and email to support and Gercek) have been ignored for more than a week which is a shame in my point of view. Especially since the buyer now wants refund and I have paid for the service.
I am extremely disappointed and hope someone from KV331 Audio will contact me and just do the transfer.
Kind regards
Patrick

User avatar
Gercek_KV331
KVRer
25 posts since 8 Oct, 2014 from Turkey

Re: How to reach our support

Post Wed Nov 20, 2019 4:01 am

el-bo (formerly ebow) wrote:
Wed Nov 06, 2019 6:02 am
You have support? Tried to contact you four times over the last couple of years, and have just been ignored.
Could you send me your e-mail from PM?

User avatar
Gercek_KV331
KVRer
25 posts since 8 Oct, 2014 from Turkey

Re: How to reach our support

Post Wed Nov 20, 2019 4:10 am

chain25 wrote:
Wed Nov 20, 2019 3:13 am
Hello, unfortunately I also have trouble with the support trying to sell my Synthmaster license. I have received an answer to pay the fee immediately which I of course did. Since then all my mails (from contact form and email to support and Gercek) have been ignored for more than a week which is a shame in my point of view. Especially since the buyer now wants refund and I have paid for the service.
I am extremely disappointed and hope someone from KV331 Audio will contact me and just do the transfer.
Kind regards
Patrick
Hi Patrick,

Sorry for your issue. I've just made the transfer to the new user.

All the best

User avatar
Teksonik
KVRAF
12972 posts since 16 Sep, 2001 from Las Vegas,USA

Re: How to reach our support

Post Wed Nov 20, 2019 4:14 am

I saw this thread and that reminded me to check for updates for SM and SM One but I just got this......
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KV331 112019-1.png

SSL_ERROR_BAD_CERT_DOMAIN

Firefox does not trust this site because it uses a certificate that is not valid for that particular site. Information sent over this site could be at risk, so the best thing for you to do is contact the website owners to correct the problem.
You do not have the required permissions to view the files attached to this post.
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe

chain25
KVRer
2 posts since 15 Dec, 2016

Re: How to reach our support

Post Wed Nov 20, 2019 1:57 pm

Gercek_KV331 wrote:
Wed Nov 20, 2019 4:10 am
chain25 wrote:
Wed Nov 20, 2019 3:13 am
Hello, unfortunately I also have trouble with the support trying to sell my Synthmaster license. I have received an answer to pay the fee immediately which I of course did. Since then all my mails (from contact form and email to support and Gercek) have been ignored for more than a week which is a shame in my point of view. Especially since the buyer now wants refund and I have paid for the service.
I am extremely disappointed and hope someone from KV331 Audio will contact me and just do the transfer.
Kind regards
Patrick
Hi Patrick,

Sorry for your issue. I've just made the transfer to the new user.

All the best
Thanks, case solved! :)

User avatar
el-bo (formerly ebow)
KVRAF
15400 posts since 24 May, 2009 from A galaxy, far far away

Re: How to reach our support

Post Wed Nov 20, 2019 2:03 pm

Gercek_KV331 wrote:
Wed Nov 20, 2019 4:01 am
el-bo (formerly ebow) wrote:
Wed Nov 06, 2019 6:02 am
You have support? Tried to contact you four times over the last couple of years, and have just been ignored.
Could you send me your e-mail from PM?
Done! Thanks :tu:

User avatar
JohnNoizz
KVRist
30 posts since 27 Feb, 2018 from Sobradinho

Re: How to reach our support

Post Fri Nov 22, 2019 4:31 am

Hello people of KV331 Audio!
I try to contact with you but still don't have any news about my issue, can I described here please? I need to solve asap

I sent this to you through the link that you provided here

SynthMaster Crossgrade from SynthMaster One
Hello people of KV331 Audio, I'm having some issues with a crossgrade license, I bought the crossgrade license "SynthMaster Crossgrade from SynthMaster One", I already have SynthMaster One license on my account but when I try to register I get this message "To be able to use this registration code you should have an existing license for: SynthMaster One v1.3 for Windows/MacOSX" Could you please help me? Thanks in advance!

User avatar
JohnNoizz
KVRist
30 posts since 27 Feb, 2018 from Sobradinho

Re: How to reach our support

Post Fri Nov 22, 2019 10:02 am

JohnNoizz wrote:
Fri Nov 22, 2019 4:31 am
Hello people of KV331 Audio!
I try to contact with you but still don't have any news about my issue, can I described here please? I need to solve asap

I sent this to you through the link that you provided here

SynthMaster Crossgrade from SynthMaster One
Hello people of KV331 Audio, I'm having some issues with a crossgrade license, I bought the crossgrade license "SynthMaster Crossgrade from SynthMaster One", I already have SynthMaster One license on my account but when I try to register I get this message "To be able to use this registration code you should have an existing license for: SynthMaster One v1.3 for Windows/MacOSX" Could you please help me? Thanks in advance!
This is solved! Thank you very much KV331 Audio team!

Regards!

avw555
KVRer
5 posts since 16 Sep, 2012 from United States

Re: How to reach our support

Post Sat Dec 21, 2019 10:03 am

On 11/27/2019 I bought another copy of the Everything bundle. Because as you have been made aware multiple times, My licence stopped working when SM2 2.9 came out. The new license that came with this second purchase of the bundle still does not work with SM2. The license for SMPlayer works. SMOne works.
This has been a problem caused on your side. I am now out another hunk of money.

My last time contacting you about this license, that has been on going for 2.5 years, was on 11/29/2019. This second Everything license SM2WSS-C6FAHD34-8EF7-ET59-J68H-WZE5-DHFHCBD3 doesn't work either.
Come on! You've blown me off and given me sub-par responses for my support requests. I'm so frustrated and sick with this. If you cant get it worked out by Monday 12/23/2019. You need to give me my money back. Fix my account and get Synthmaster working for me. WTF

User avatar
Gercek_KV331
KVRer
25 posts since 8 Oct, 2014 from Turkey

Re: How to reach our support

Post Mon Dec 23, 2019 12:09 am

avw555 wrote:
Sat Dec 21, 2019 10:03 am
On 11/27/2019 I bought another copy of the Everything bundle. Because as you have been made aware multiple times, My licence stopped working when SM2 2.9 came out. The new license that came with this second purchase of the bundle still does not work with SM2. The license for SMPlayer works. SMOne works.
This has been a problem caused on your side. I am now out another hunk of money.

My last time contacting you about this license, that has been on going for 2.5 years, was on 11/29/2019. This second Everything license SM2WSS-C6FAHD34-8EF7-ET59-J68H-WZE5-DHFHCBD3 doesn't work either.
Come on! You've blown me off and given me sub-par responses for my support requests. I'm so frustrated and sick with this. If you cant get it worked out by Monday 12/23/2019. You need to give me my money back. Fix my account and get Synthmaster working for me. WTF
Sorry for the issue. Do not worry we will figure out the problem. I have just sent e-mail to you about the issue.

All the best
Gercek

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