Roland Cloud

[fmr]

i reported my problems with v2.6.3 to roland support. got a series of suggestions ranging from deleting this or that file, none of which worked. they finally suggested that i uninstall/reinstall, which also didn't work.

v2.6.3 is confused about what i have installed on my system, and reports things as needing updates when they are not even installed.

i found a backup of RCM v2.6.1 on my hard-drive. When I installed it, my problem went away.

i reported it to Roland Support. hopefully they will realize that something is badly broken (they seem to be in denial).

Roland is hopeless. They created a piece of junk that completely polluted our computers. How stupid is it to join hardware management with software management. Why do software users keep getting warning about "updates" to extensions for Fantom or Jupiter X? THIS IS PLAINLY STUPID.

If they want to create a manager for that, they should create a SEPARATE software for THOSE USERS exclusively. How difficult is it to realize the current solution is stupid and annoying? I now canceled my subscription (they don't have anything else I want besides what I already own as lifetime licenses), and blocked all messages from RCM, which I also removed from startup. I will also probably block any updates to it. This is the most useless and hopeless software manager I ever saw.

Omg, what a drama queen. There are 2 or maybe 3 KVR users that have these issues
Personally I don’t experience any of it.
The latest version of RCM runs smoothly and as expected on my M1 Mac mini
Btw; Happy 50th birthday Roland

There are are way more than "2 or maybe 3 KVR users" complaining. As a matter of fact, "only 2 or maybe 3 KVR users" say they don't have issues.

"IF" (and this is a big IF) you don't have these issues, maybe you have some secret configuration enabled, that the majority is not aware of. Care to share what did you do to NOY have these issues?

Or maybe you have them and are too distracted to even be aware

BTW - For someone completing 50 years of existence, I have to say Roland didn't grow wiser.

[WatchTheGuitar]

Just stick the moaners on foe, it’s easier

[fmr]

Just so it doesn't get buried:

If Roland wants to create a manager for their hardware, they should create a SEPARATE software for THOSE USERS exclusively. How difficult is it to realize the current solution is stupid and annoying? I now canceled my subscription (they don't have anything else I want besides what I already own as lifetime licenses), and blocked all messages from RCM, which I also removed from startup. I will also probably block any updates to it. This is the most useless and hopeless software manager I ever saw.

And for the morons that don't know better, even after cancelling I am forced to still use this piece of sh!t if I want to keep using the lifetime licenses I own.

[Atlatnesiti]

Just so it doesn't get buried:

If Roland wants to create a manager for their hardware, they should create a SEPARATE software for THOSE USERS exclusively. How difficult is it to realize the current solution is stupid and annoying? I now canceled my subscription (they don't have anything else I want besides what I already own as lifetime licenses), and blocked all messages from RCM, which I also removed from startup. I will also probably block any updates to it. This is the most useless and hopeless software manager I ever saw.

And for the morons that don't know better, even after cancelling, I am forced to still use this piece of sh!t if I want to keep using the lifetime licenses I own.

Omg; Crap and rudeness comes out out of your every single post.
Have you thought about seeing professional anger management specialist?

[Examigan]

I wish they made it so when you choose a filter (at the top) they would be saved for the next time you run RCM.

[Bippo]

Tried to come back using roland cloud again after ditching it in the past (purchased some vsts a couple of years ago but stopped using because the rcm was a nightmare to use)... unfortunately the cloud manager is still the same slow, buggy bloatware that it was.
After a long time of downloading and installing, some vsts are listed as installed even though they are not.
The "uninstall" button in the rcm doesn't respond for those vsts, so there is no way for me to install them.
Another 2 hours of my life wasted for shit.

It's quite sad how native instruments, xln audio, korg and dozens of other companies were able to create YEARS AGO what roland MISREABLY FAIL TO DO IN THE YEAR 2022, which is just a simple decent app manager.

I'm gonna uninstall this piece of junk again and never look back.
If I had the time I would ask for a full refund for all the vsts I bought but I'm busy making music can't chase your buggy tail forever.
Hire some decent code developers and stop abusing your customers. Goddamnit.

Hi, Bippo! Brian from Roland Cloud here. I can assist you with a cancellation if you'd like. If you'd like to keep working with the plugins, I'd be glad to collect a specific description of the issues you're experiencing with Roland Cloud Manager, your Roland System logs, and communicate these to engineering.

The reality is that we have thousands of customers and I hear from about 20-30 people a week that have issues, often the same people. I understand that the program may not work with some systems, setups, or workflows, but often we hear from people on social channels that may be experiencing issues that never contact our Support department. If you feel that we are not addressing an issue, it often comes down to the fact that we cannot reproduce every misfire of the program in every possible system configuration, and especially without specific information on these issues.

The best way to help correct a problem with the software is to submit detailed system information, steps for reproduction, and your Roland System logs for us to investigate. If we get anecdotal reports of a behavior from social channels, it's often difficult to do anything about without this information. If you feel that the product is not up to your standard, we ask for your assistance in this regard, otherwise, it is often difficult for us to remedy with out this information. Thanks for your understanding in this matter.

Since you asked, I'm using windows 10, quite common operation system.
The cloud manager just doesn't function properly.
There's nothing "unique" about my system/setup and it isn't a matter of workflow, it's just that the rcm fails at the very beginning in its simplest task:
a customer trying to download and install the plugins that he bought, and the software fails.

I created a thread 2 years ago in this forum:
viewtopic.php?f=1&t=551755
and it seems like nothing has changed since then.
20 people gave that thread thumbs up, and for 7 pages long thread quite a few people complained about how buggy and frustrating the cloud manager is.

Yesterday, 2 years later, I decided to give it another shot, and was quite surprised that even after 2 years your company still couldn't fix the goddamn software.
2 f**king years.

So 2 years ago the authorization failed, yesterday the installation failed and in between there were a lot of other bugs for me and dozens of other customers...the rcm is just a piece of junk.

With all the good intentions Brian, if I were you, I would suggest my workplace to think about a complete rewrite for the rcm.
You guys should accept the fact that your cloud manager is just a badly design software that should be replaced with something completely new.

There are so many companies out there (korg, native instruments, refx, xln audio etc...)that offer an app manager that just function properly without any unnecessary headaches...never had any problem with those, it's very odd why Roland couldn't do that as well.

But with all due respect mate, I don't care anymore.
Your company should have hired better code developers and a decent qa team.
We don't have time time to report bugs and file reports, we are busy making music, and there are many alternatives out there that allows us to do so in a much easier manner.

[Atlatnesiti]

Windows based PC, I should have guessed…
That explains everything
Get Mac
Problems solved

[Examigan]

I have a PC with Windows 10 and never have issues authorizing anything. It's just that once in a while I see an update for something that I already updated. It isn't too big of a deal for me though as the plugins are working.

[WatchTheGuitar]

same

[Atlatnesiti]

Bippo,
2 posts above just prove that there is nothing wrong with RC on Windows PCs either other than your own.
Please disappear from this forum thread, close your RC account and move on with your petty life…
… and above all, STOP posting…

[Kr3eM]

Bippo,
2 posts above just prove that there is nothing wrong with RC other than your own.

Why the obsessive need lately to taunt users that express their negative experience with RC? (rethorical question) You are not doing Roland any favours if you believe you are, quite the opposite.

For a company negative user feedback is highly vaulable, the worst thing is to loose customer and/or fail to attract more customers while not knowing why. Most unsatisfied customers don't bother leave any feedback...specially not if they are seeing others being taunted or ridiculed by doing so.

Not having any so called negative feedback there's no meassure to what can be or what should be improved to generate the most/best customer satisfaction... Great customer satisfaction and high customer retention are strongly linked and I think as a subscription only service they are really dependent on that.

If Bippo's problem is due to user configuration, hardware driver conflicting with the DRM, or whatever can be the ghost in the machine, is nothing neither you nor I can answer. Let Brian.McClelland do his job instead of aggravate his customers, you're not making his job any easier.

[Brian.McClelland]

Hey, friends! I just want to take a quick sec to say, that I understand Bippo and fmr's frustrations. You guys are not having the experience that we want to provide for you when using Roland Cloud. We still welcome your input, and I'll be available if you do feel like connecting so we can take a deeper look at the issues you are describing.

We are increasing resources around stability within the Roland Cloud Manager, and we have some awesome new things (that I can't announce yet) coming this year, but we still could use information from people experiencing errors. Especially you guys. If you're experiencing this level of frustration, you're the people that we want to hear from.

If you experience an auth error at any point, just hit the Contact Support button, which automatically sends your Roland System logs, enter the message RCP-5300 Brian/KVR and I will transmit the information to our engineering department. It's that simple. That's all we need. As always, feel free to reach out to me direct. I'm always around. Thanks, y'all!

[JonSolo]

Great support!

Giving us a hotline is awesome. Personally I enjoyed RC (Windows 10) so much that purchased a Fantom. And it is fantastic and sits right between my two Kronos'. There has only been one hiccup with RC a few years ago when I tried it as a trial and my account was somehow messed up. I rejoined via subscription last year and it is smooth sailing since!

[J Veronica]

Roland Cloud has always worked fine for me on Windows 10/11.

Really loving the Juno 60 and hope more ACB synths arrive in the future.

[Bippo]

Bippo,
2 posts above just prove that there is nothing wrong with RC on Windows PCs either other than your own.
Please disappear from this forum thread, close your RC account and move on with your petty life…
… and above all, STOP posting…

Lol, and who the fk are you exactly
Get lost punk.

Brian, thanks for your effort, I see your intentions are good but I'll pass.

For the guy who blamed it on windows:
I kniw for 100% thatvthere's nothing wrong with my pc, I have several vstis that are downloaded and or authorised through app managers of different companies and I've never had any problems with them.
At all.
It could have even been a temporary bug in the rcm server or something..but I really don't have the time or willingness to go through that again.

The rcm is just not a reliable piece of software.
Just by accident someone above posted that he receive false notifications to install updates that are already installed.
While it isn't such a serious bug for him, it's still a bug that indicates that there's something wrong in the rcm.