Winstontaneous wrote:But then there are companies like PSP and FabFilter who have cumulative discounts so the more products you own, the greater discount you get. I do get annoyed that Props lure new customers with freebies but rarely do anything similar to appreciate longtime customers who have kept their company afloat over the years.
I'm a customer since ReBirth RB-338 1.0 and I think it is totally ok that new users get get some benefits and stuff to get them started. The amount of free stuff is a bit questionable as often a new full version of the base application is much cheaper than a naked update for existing users when you subtract all the free stuff. But that's the way it is. I'm a developer myself and I know that a company can only exist with a constant stream of new customers (or by going subscription only but that's another topic).
What I really really really hate are ads in every possible form and shape. So in the last 20 years as a customer of Propellerheads I missed out a lot of free stuff just because I refuse to accept that they constantly flood my inbox with loads of crap. I accept this fact but this doesn't mean that I like it.
So in reality the things are actually not free for existing and loyal customers. These customers will have to actively monitor all social media channels and wade through tons of marketing crap in the newsletters to find the offers. The deal is: Watch all our marketing BS and you'll get a goodie once in a while (but only if you are fast enough to hit the very short time frames).
Just being a loyal customer isn't enough to qualify for free stuff and great offers. This business model is purely marketing driven and not driven by customer satisfaction. That's a shame.