Anyone recently bought Sugar Bytes on sale in KVR Marketplace?

Official support for: sugar-bytes.de
David
KVRian
593 posts since 5 Jan, 2003 from Brookings, OR

Post Wed Jan 02, 2019 9:35 am

I bought Egoist on sale on Dec 31st using the KVR Marketplace, but wasn't given a serial number with my sales receipt/info. Now both SB and KVR are claiming "the other guy" should have supplied that.

I've written back to both, and am assuming it's just Holiday madness that's kept any action on this from happening, fingers crossed!

Did anybody else here buy from the marketplace and get what they needed from KVR to register at SB?

Thanks, and HNY!

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Gamma-UT
KVRAF
4633 posts since 8 Jun, 2009 from UK

Re: Anyone recently bought Sugar Bytes on sale in KVR Marketplace?

Post Wed Jan 02, 2019 10:10 am

I haven't bought anything recently from KVR Marketplace and so can't help on that front. But it's KVR's responsibility as the people who took your money to get you either what you paid for or refund you – and they need to demonstrate they fulfilled the order with something like a serial number or voucher code.

I think with SB, it will be an eight-digit serial number that you are sent that you then need to register at their site.

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W23
KVRist
349 posts since 22 Sep, 2016

Re: Anyone recently bought Sugar Bytes on sale in KVR Marketplace?

Post Wed Apr 10, 2019 12:29 pm

I haven’t bought from KVR but, I have bought SugarBytes stuff from other 3rd party vendors (AudioDeluxe, Plugin Boutique, and even Musician’s Friend). In EVERY instance, a serial number was supplied by the 3rd party Vendor that I registered with SugarBytes. KVR basically owes you the serial #. Check your junk mail folder though, from December 31st and maybe a day or two after. The serial number often arrived separately after the transaction. I have also dug one or two serial numbers out of my junk email. I have no idea why it would go there. It just sometimes does

David
KVRian
593 posts since 5 Jan, 2003 from Brookings, OR

Re: Anyone recently bought Sugar Bytes on sale in KVR Marketplace?

Post Wed Apr 10, 2019 1:33 pm

Thanks for the reply…and sorry I didn't update this. KVR came through within a few days of posting this, and all's well!

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W23
KVRist
349 posts since 22 Sep, 2016

Re: Anyone recently bought Sugar Bytes on sale in KVR Marketplace?

Post Wed Apr 10, 2019 5:15 pm

David wrote:
Wed Apr 10, 2019 1:33 pm
Thanks for the reply…and sorry I didn't update this. KVR came through within a few days of posting this, and all's well!
Man, I didn’t even check the date. I should imagine you’d have it by now! Ha! Ha!

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