Synthmaster installer download error.

Official support for: kv331audio.com
VCA-089
KVRist
34 posts since 26 Jun, 2018

Post Mon Feb 04, 2019 12:11 am

Download for Synthmaster 2.9 and One installers for Windows is not working, getting 502 bad gateway error (OSX installers download working properly). The file size and date are indicated "Unknown". I've already posted this on support, but there is no response for more than three days. Does this problem appears to anyone else that me? I tried several browsers, on/off proxy or Adblock, not working.

kv331
KVRAF
5578 posts since 14 Nov, 2006 from Ankara, Turkey

Re: Synthmaster installer download error.

Post Mon Feb 04, 2019 12:14 am

Hi there,

I'll check out our CDN provider stackpath. What's your physical location? (asking because I'll try to download via VPN connection from that location). I'd recommend you to try out again.
Works at KV331 Audio
SynthMaster voted "Best VST/AU Synth of 2016" by MusicRadar readers
SynthMaster One voted "Best New Virtual Instrument of 2017" by MusicRadar readers

VCA-089
KVRist
34 posts since 26 Jun, 2018

Re: Synthmaster installer download error.

Post Mon Feb 04, 2019 1:15 am

kv331 wrote:
Mon Feb 04, 2019 12:14 am
What's your physical location?
Try this: Russia, Yamal-Nenets, Novy Urengoy. I tried to use VPN but still not working.

airbeat
KVRer
4 posts since 15 Jul, 2014

Re: Synthmaster installer download error.

Post Sat Mar 02, 2019 11:03 am

I have the same Problem. Win10.

kv331
KVRAF
5578 posts since 14 Nov, 2006 from Ankara, Turkey

Re: Synthmaster installer download error.

Post Sun Mar 03, 2019 6:13 am

We had this issue for a while, I guess our CDN provider stackpath was upgrading their service. if it happened again it should be temporary, can you try again?
Works at KV331 Audio
SynthMaster voted "Best VST/AU Synth of 2016" by MusicRadar readers
SynthMaster One voted "Best New Virtual Instrument of 2017" by MusicRadar readers

airbeat
KVRer
4 posts since 15 Jul, 2014

Re: Synthmaster installer download error.

Post Sun Mar 03, 2019 7:52 am

I just tried it again. Still * 502 Bad Gateway * :neutral:

airbeat
KVRer
4 posts since 15 Jul, 2014

Re: Synthmaster installer download error.

Post Mon Mar 04, 2019 10:16 am

Slowly that annoys. Nobody a plan?

kv331
KVRAF
5578 posts since 14 Nov, 2006 from Ankara, Turkey

Re: Synthmaster installer download error.

Post Wed Mar 06, 2019 11:32 pm

Hi there,

I disabled CDN until this issue is sorted out. Can you try again?
Works at KV331 Audio
SynthMaster voted "Best VST/AU Synth of 2016" by MusicRadar readers
SynthMaster One voted "Best New Virtual Instrument of 2017" by MusicRadar readers

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