Air Loom II gets cubase 10 pro crash

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WasteLand
KVRist
302 posts since 8 Jun, 2018

Post Wed Aug 14, 2019 2:38 am

as the title says, i run my studio still on win 7 pro 64 bits.

i repeat: it crashes cubase 10 pro, when i first tried, only changing presets. the second time, cubase couldn't close without "this program does not react".

works well in ableton live 10 suite. a pity.
win 7 pro; cubase 10 pro, live 10 suite (+push 2), reaper, arturia V collection 6, reason 10, maschine (mk3+jam), korg collection, komplete 11 ultimate, softube modular, VM and many more..
https://soundcloud.com/sada-exposada

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sbangs_air
KVRian
596 posts since 9 Jun, 2014 from UK

Re: Air Loom II gets cubase 10 pro crash

Post Wed Aug 14, 2019 3:28 am

Sorry to hear this, it would be best to open a support ticket with our team or send me a DM with the crash log to see if we can work this out for you.
Software Brand Manager

inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com

WasteLand
KVRist
302 posts since 8 Jun, 2018

Re: Air Loom II gets cubase 10 pro crash

Post Wed Aug 14, 2019 4:00 am

sbangs_air wrote:
Wed Aug 14, 2019 3:28 am
Sorry to hear this, it would be best to open a support ticket with our team or send me a DM with the crash log to see if we can work this out for you.
ok i will do this. like the loom II, and i own it only for 2 days... in the mean time i will use in my other daw's.

i make many bug reports, many bugs to report (other brands), sadly. so i make the time in between sessions..
win 7 pro; cubase 10 pro, live 10 suite (+push 2), reaper, arturia V collection 6, reason 10, maschine (mk3+jam), korg collection, komplete 11 ultimate, softube modular, VM and many more..
https://soundcloud.com/sada-exposada

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sbangs_air
KVRian
596 posts since 9 Jun, 2014 from UK

Re: Air Loom II gets cubase 10 pro crash

Post Wed Aug 14, 2019 4:06 am

Thank you, we are here to help, but we cant assist if you don't let us know the details :)
Software Brand Manager

inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com

WasteLand
KVRist
302 posts since 8 Jun, 2018

Re: Air Loom II gets cubase 10 pro crash

Post Thu Aug 15, 2019 4:05 am

sbangs_air wrote:
Wed Aug 14, 2019 4:06 am
Thank you, we are here to help, but we cant assist if you don't let us know the details :)
yes i am aware, that with no details you can do nothing with message i wrote. i knew it when i wrote it, perhaps i was hoping it was a known issue...

the logs are coming, when i have the time, thank you for your assistance!

(but still glad that i bought LOOM II, i have other additive synths (or synths with that option), but this is a completely other workflow, which i like.)
win 7 pro; cubase 10 pro, live 10 suite (+push 2), reaper, arturia V collection 6, reason 10, maschine (mk3+jam), korg collection, komplete 11 ultimate, softube modular, VM and many more..
https://soundcloud.com/sada-exposada

mabian
KVRAF
1616 posts since 10 Jan, 2005

Re: Air Loom II gets cubase 10 pro crash

Post Thu Aug 15, 2019 1:06 pm

@Wasteland, please, if you ever manage to open a support ticket, please tell how you did it because I tried for months and it's been broken all the time.

Thanks,
Mario

WasteLand
KVRist
302 posts since 8 Jun, 2018

Re: Air Loom II gets cubase 10 pro crash

Post Fri Aug 16, 2019 2:28 am

sbangs_air wrote:
Wed Aug 14, 2019 4:06 am
Thank you, we are here to help, but we cant assist if you don't let us know the details :)
i have sent you a PM, with a link to the dump file of cubase.

thanks!
win 7 pro; cubase 10 pro, live 10 suite (+push 2), reaper, arturia V collection 6, reason 10, maschine (mk3+jam), korg collection, komplete 11 ultimate, softube modular, VM and many more..
https://soundcloud.com/sada-exposada

WasteLand
KVRist
302 posts since 8 Jun, 2018

Re: Air Loom II gets cubase 10 pro crash

Post Fri Aug 16, 2019 2:29 am

mabian wrote:
Thu Aug 15, 2019 1:06 pm
@Wasteland, please, if you ever manage to open a support ticket, please tell how you did it because I tried for months and it's been broken all the time.

Thanks,
Mario
i have "filed" the dump file, via PM message here.. so i will wait, and hope for some solution...

do you have a similiar problem?
win 7 pro; cubase 10 pro, live 10 suite (+push 2), reaper, arturia V collection 6, reason 10, maschine (mk3+jam), korg collection, komplete 11 ultimate, softube modular, VM and many more..
https://soundcloud.com/sada-exposada

mabian
KVRAF
1616 posts since 10 Jan, 2005

Re: Air Loom II gets cubase 10 pro crash

Post Fri Aug 16, 2019 2:41 am

No, I tried several times via the standard air website, here...

https://www.airmusictech.com/support

hey say a request must be issued to get a token. But the request never completes successfully. Let's see how far your PM goes... I'm not too optimistic...but I'm curious :)

- Mario

WasteLand
KVRist
302 posts since 8 Jun, 2018

Re: Air Loom II gets cubase 10 pro crash

Post Fri Aug 16, 2019 2:44 am

mabian wrote:
Fri Aug 16, 2019 2:41 am
No, I tried several times via the standard air website, here...

https://www.airmusictech.com/support

hey say a request must be issued to get a token. But the request never completes successfully. Let's see how far your PM goes... I'm not too optimistic...but I'm curious :)

- Mario
it helps that it is public... i hope... never tried via support... LOOM II i only have for a several days, i have other air music plugins, but not installed yet (i buy too much...).
win 7 pro; cubase 10 pro, live 10 suite (+push 2), reaper, arturia V collection 6, reason 10, maschine (mk3+jam), korg collection, komplete 11 ultimate, softube modular, VM and many more..
https://soundcloud.com/sada-exposada

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