I purchased Kong Audio SE but haven't received download link

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albert.x.chen
KVRer
2 posts since 5 Dec, 2019

Post Wed Dec 04, 2019 10:12 pm

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I purchased Kong Audio SE but haven't received download link, it's been 5 days, and I also emailed info@chineekong.com (mailto:info@chineekong.com) and no one answered.

albert.x.chen
KVRer
2 posts since 5 Dec, 2019

Re: I purchased Kong Audio SE but haven't received download link

Post Sun Dec 08, 2019 7:58 am

Can someone from Kong look at this? This is really bad customer service! It's been. Over a week since I purchased.

User avatar
thejonsolo
KVRAF
2415 posts since 13 Apr, 2008 from Charleston, SC

Re: I purchased Kong Audio SE but haven't received download link

Post Sun Dec 08, 2019 4:07 pm

I would email them again. It sometimes takes some time. I also have no idea about holidays and such in China. They finally got back to me after a few emails on getting my keyfile corrected.

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