Where to report bugs with Acoustica Premium 7.1.16?

Official support for: acondigital.com
Xoanexyap
KVRer
2 posts since 21 Apr, 2019

Post Tue Jan 14, 2020 6:37 pm

I've been running into a few bugs in my work session the last few days, and would love to report them to you. Is there an appropriate place to do that? Do you want a new thread for each one here?

The main one killing me right now is that "Save Regions to Files" almost never generates anything other than a 0kb useless file. This is my primary need for this tool, so would be great to see that fixed soon.

Great editor other than a few bugs here and there!

Thanks!

Xoanexyap
KVRer
2 posts since 21 Apr, 2019

Re: Where to report bugs with Acoustica Premium 7.1.16?

Post Tue Jan 14, 2020 6:41 pm

Oh... and the region markers don't save with the file... so... pretty rough. That feature is completely useless atm.

User avatar
stian
KVRian
1017 posts since 1 Jan, 2005 from Norway

Re: Where to report bugs with Acoustica Premium 7.1.16?

Post Tue Jan 14, 2020 11:27 pm

Hi!
Xoanexyap wrote:
Tue Jan 14, 2020 6:37 pm
I've been running into a few bugs in my work session the last few days, and would love to report them to you. Is there an appropriate place to do that? Do you want a new thread for each one here?
The best would be to send a support ticket from our website: https://acondigital.com/support/submit-support-ticket/
Xoanexyap wrote:
Tue Jan 14, 2020 6:37 pm
The main one killing me right now is that "Save Regions to Files" almost never generates anything other than a 0kb useless file. This is my primary need for this tool, so would be great to see that fixed soon.
We're not aware of any issues with the save to region functionality. Which file format did you choose? Are you on mac or Windows?

Best,
Stian

User avatar
stian
KVRian
1017 posts since 1 Jan, 2005 from Norway

Re: Where to report bugs with Acoustica Premium 7.1.16?

Post Tue Jan 14, 2020 11:31 pm

Xoanexyap wrote:
Tue Jan 14, 2020 6:41 pm
Oh... and the region markers don't save with the file... so... pretty rough. That feature is completely useless atm.
I'm not sure if I understand. The purpose of the command is to save a separate file for each region, so there shouldn't really any region markers written to the files?

Best,
Stian

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