if it's to yourself why did you post it here?rasmusklump wrote: ↑Wed Mar 25, 2020 8:25 am Note to myself: Do not use plugins by Youlean and don't support him if he once makes a commercial one.
User error: do you refund?
- KVRAF
- 7624 posts since 21 Dec, 2002 from MD USA
my music: http://www.alexcooperusa.com
"It's hard to be humble, when you're as great as I am." Muhammad Ali
"It's hard to be humble, when you're as great as I am." Muhammad Ali
- KVRist
- 444 posts since 11 May, 2016 from Serbia
Why that?rasmusklump wrote: ↑Wed Mar 25, 2020 8:25 am Note to myself: Do not use plugins by Youlean and don't support him if he once makes a commercial one.
Website: https://youlean.co/
- KVRian
- 872 posts since 6 Aug, 2005 from England
What the hell is all that about?Youlean wrote: ↑Wed Mar 25, 2020 12:22 pmWhy that?rasmusklump wrote: ↑Wed Mar 25, 2020 8:25 am Note to myself: Do not use plugins by Youlean and don't support him if he once makes a commercial one.
Dave Hoskins. http://www.quikquak.com
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SoftSynthLover99 SoftSynthLover99 https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=443499
- KVRist
- 266 posts since 27 Jun, 2019
From a customer point of view, you have consumer rights that allow you a refund in most countries. Such a shame you can return a guitar to a music store within 30 days for a full refund no matter if it’s because you just didn’t like the way it played, but when it comes to software developers some companies make it seem like a crime to ask for a refund.
If you purchase software you are not pleased with, you should be able to return it no problem for whatever reason. It’s actually not even legal to say “all sales final” or “no refunds”.
You can revoke a license pretty easy or deactivate someones license rather easy after a return, so a refund should not be a problem and the user would have no way to continue using the product. Works out for both consumer and developer and nobody loses anything.
If you purchase software you are not pleased with, you should be able to return it no problem for whatever reason. It’s actually not even legal to say “all sales final” or “no refunds”.
You can revoke a license pretty easy or deactivate someones license rather easy after a return, so a refund should not be a problem and the user would have no way to continue using the product. Works out for both consumer and developer and nobody loses anything.
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SoftSynthLover99 SoftSynthLover99 https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=443499
- KVRist
- 266 posts since 27 Jun, 2019
Refunds suck but they are basic human rights and consumer rights. Nobody should have to be stuck with something they don’t want to continue using.
When I see “all sales are final” it usually tells me that who I’m buying from is not really concerned with if I actually like what I’m buying, and/or they are not confident in the product they are selling.
When I see “all sales are final” it usually tells me that who I’m buying from is not really concerned with if I actually like what I’m buying, and/or they are not confident in the product they are selling.
- KVRAF
- 1873 posts since 13 Apr, 2011 from EU
Not true. You can easily revoke a license only if you use challenge/response or a dongle, but you can't revoke a license if the user authorized with a serial or a keyfile.SoftSynthLover99 wrote: ↑Wed Mar 25, 2020 5:59 pmYou can revoke a license pretty easy or deactivate someones license rather easy after a return, so a refund should not be a problem and the user would have no way to continue using the product. Works out for both consumer and developer and nobody loses anything.
The only thing you could do is blacklist that user in a future update, but nothing can stop a fraudulent user to keep running their refunded copy.
Software can't be treated the same way as goods. In fact, in most countries software (or any digital product) is considered a service: you are actually buying a license. You can't really return a license like you would return a t-shirt to a store.SoftSynthLover99 wrote: ↑Wed Mar 25, 2020 5:59 pm If you purchase software you are not pleased with, you should be able to return it no problem for whatever reason. It’s actually not even legal to say “all sales final” or “no refunds”.
- KVRist
- 376 posts since 2 Feb, 2005 from UK
AT is right, in most cases (if the developer has got the EULA correct) you are not actually "buying" the software, you are buying a license to run the software, and the rules about license vs purchases may well be different in different countries. As a developer who uses serial numbers with no calling-home then there is no way I can "easily revoke" the license, so this is a thorny area...audiothing wrote: ↑Wed Mar 25, 2020 6:47 pmSoftware can't be treated the same way as goods. In fact, in most countries software (or any digital product) is considered a service: you are actually buying a license. You can't really return a license like you would return a t-shirt to a store.SoftSynthLover99 wrote: ↑Wed Mar 25, 2020 5:59 pm If you purchase software you are not pleased with, you should be able to return it no problem for whatever reason. It’s actually not even legal to say “all sales final” or “no refunds”.
VST/AU Developer for Hire
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binaryoblivion binaryoblivion https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=374814
- KVRist
- 81 posts since 18 Feb, 2016
Not sure if it's been mentioned already, but offering a demo version offers some protection against users claiming that the software didn't work on their system. Of course it still relies on the user downloading and testing the demo, rather than just impulse purchasing a license.
- KVRian
- 872 posts since 6 Aug, 2005 from England
It makes me want to make ‘in App purchasing’ a thing rather than a separate store...binaryoblivion wrote: ↑Wed Apr 08, 2020 10:57 pm Not sure if it's been mentioned already, but offering a demo version offers some protection against users claiming that the software didn't work on their system. Of course it still relies on the user downloading and testing the demo, rather than just impulse purchasing a license.
Dave Hoskins. http://www.quikquak.com
- KVRAF
- 2237 posts since 25 Sep, 2014 from Specific Northwest
That's kind of a cool idea! However, I don't think imbedding the sales process in the demo is any good because you may need to switch processors.quikquak wrote: ↑Thu Apr 09, 2020 6:50 amIt makes me want to make ‘in App purchasing’ a thing rather than a separate store...binaryoblivion wrote: ↑Wed Apr 08, 2020 10:57 pm Not sure if it's been mentioned already, but offering a demo version offers some protection against users claiming that the software didn't work on their system. Of course it still relies on the user downloading and testing the demo, rather than just impulse purchasing a license.
However, Make people download the demo and provide a purchase link in the menu to take them to the store and have this the only way to purchase. Or, offer a small discount of 5-10% by following this path. This would mark those sales from people who have demoed from those who haven't. Even a slightly hobbled plugin that works to a degree, without the nagware, with an upgrade option could work.
I started on Logic 5 with a PowerBook G4 550Mhz. I now have a MacBook Air M1 and it's ~165x faster! So, why is my music not proportionally better?
- KVRian
- 872 posts since 6 Aug, 2005 from England
Interesting. What do you mean by "switch processors" ? Do you have any experience in this, and why is that a problem?
Dave Hoskins. http://www.quikquak.com
- KVRAF
- 2237 posts since 25 Sep, 2014 from Specific Northwest
That should have been "switch credit card processors". Sorry. I just meant that it could be a pain.
I started on Logic 5 with a PowerBook G4 550Mhz. I now have a MacBook Air M1 and it's ~165x faster! So, why is my music not proportionally better?
- KVRAF
- 4021 posts since 7 Sep, 2002
- Banned
- 697 posts since 29 Oct, 2016
Can I get a refund in advance? hehe
SLH - Yes, I am a woman, deal with it.