Extract:Dialogue GUI error

[SHIELD Agency]

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Hello from Austria!

A customer bought the Extract:Dialogue v1.1.6 plugin without testing it and now can't see the part to enter the license number: Picture in OneDrive (https://1drv.ms/u/s!AhWTP-J95vZ5jMRgt6Pv6j7xTBmbMQ?e=DeRyIb)

I can reproduce that when the Windows display zoom is >100%. But he tells me his zoom is at 100% and the other Acon Digital plugins are displayed correctly. Any hint for that?

[stian]

Thanks for reporting! Which host application is that? VST and UI scaling has been problematic on Windows for a long time. We have seen this for other hosts in the past, but mostly, these issues have been resolved now. With scaling disabled, I frankly don't know... Would be possible to get a screenshot from the customer? I've never heard of such issues without UI scaling.

Best,
Stian

[SHIELD Agency]

AUTO-ADMIN: Non-MP3, WAV, OGG, SoundCloud, YouTube, Vimeo, Twitter and Facebook links in this post have been protected automatically. Once the member reaches 5 posts the links will function as normal.

I have now some screenshots from him and it looks like only the activation window of Extract:Dialogue is effected. Other plugins don't have this problem on the activation screen. I have the pics here in OneDrive:
https://1drv.ms/u/s!AhWTP-J95vZ5jMRcOFj ... g?e=hwkHpx (https://1drv.ms/u/s!AhWTP-J95vZ5jMRcOFj35X9zUkKqNg?e=hwkHpx)

[stian]

Thanks for the new screenshots. This looks like UI scaling, too, so I think the customer could solve the issue by temporarily disabling UI scaling, authorizing the plug-in, and then turn on UI scaling again. I think there's an issue in the host when UIs are being scaled. I'll contact MacroMotion about this.

Best,
Stian