Acon Digital

Oliver.Lucas · Post by **Oliver.Lucas** » Tue Nov 01, 2022 7:50 am

Hi,

I use Acoustica 7.4.7 on macOS 12.6.1 with RME UFX+.
Recently I have noticed that Acoustica has problems initialising audio playback.
It will give me a beach ball and can only be closed via cmd+alt+esc.
Since all other audio apps work fine on the same machine (incl. ProTools, Soundminer, Wavelab, RX Advanced) I feel that the problem must be in Acoustica.
Am I missing something or is there something I can do (like a preferences folder?)

stian · Post by **stian** » Wed Nov 02, 2022 4:16 am

Hi Oliver,

Oliver.Lucas wrote: ↑Tue Nov 01, 2022 7:50 am I use Acoustica 7.4.7 on macOS 12.6.1 with RME UFX+.
Recently I have noticed that Acoustica has problems initialising audio playback.
It will give me a beach ball and can only be closed via cmd+alt+esc.
Since all other audio apps work fine on the same machine (incl. ProTools, Soundminer, Wavelab, RX Advanced) I feel that the problem must be in Acoustica.
Am I missing something or is there something I can do (like a preferences folder?)

I'm sorry to hear that. Does this happen every time you try to start playback in Acoustica? Did you check the audio device settings in the preferences (Edit > Preferences... > Audio device settings)?

Best,
Stian

Oliver.Lucas · Post by **Oliver.Lucas** » Wed Nov 02, 2022 6:39 am

Hi Stian,

thanks for the reply.
I cannot tell when this will happen, but when it happens it happens all the time (otherwise it will not happen at all). The same applies to the preferences window. Either Acoustica is in it's crashing state and will always chash (even after restart) or it will work as normal.
It's totally weird.

stian · Post by **stian** » Wed Nov 02, 2022 7:16 am

Oliver.Lucas wrote: ↑Wed Nov 02, 2022 6:39 am I cannot tell when this will happen, but when it happens it happens all the time (otherwise it will not happen at all). The same applies to the preferences window. Either Acoustica is in it's crashing state and will always chash (even after restart) or it will work as normal.
It's totally weird.

It's indeed very weird. Acoustica tries to connect to the audio interface when you open the preferences (or at least when you switch to the audio device settings tab), so at least it's all related to the audio I/O. Is there anything special with the setup, like drivers to route audio etc.?

Best,
Stian

Oliver.Lucas · Post by **Oliver.Lucas** » Wed Nov 02, 2022 8:52 am

There's really not anything too unusual.
I have everything routed to the RME. There are a lot of devices connected and many bring their own audio i/o (monitors, thunderbolt hub, blackmagic card). There is also a virtual driver installed (Source Nexus by Source-elements), but none of that is routed to Acoustica.

stian · Post by **stian** » Thu Nov 03, 2022 12:49 am

Thanks for elaborating. It sounds as if the audio engine deadlocks somehow, but I'm not sure why. I would recommend to increase the buffer size in the audio device settings in Acoustica and set the sample rate to "Adapt sample rate to source audio" to avoid sample rate conversion on the fly.

Oliver.Lucas · Post by **Oliver.Lucas** » Thu Nov 03, 2022 3:05 am

I have set the buffer to 1024 samples and also set the 'adapt sr to source audio' setting at no avail. Acoustica still fails to start playback.

stian · Post by **stian** » Mon Nov 21, 2022 4:23 am

I apologize for not getting back to you with further suggestions. Unfortunately, I don't really have much clue why this happens. The only thing I could think of, would be the virtual drivers.

Best,
Stian

Voiceover · Post by **Voiceover** » Tue Nov 22, 2022 10:09 am

Solved

Voiceover · Post by **Voiceover** » Mon May 01, 2023 10:39 am

Still have the same issue, when disconnect an interface to use the build in core audio it´s looking for the interface last used and i got a spinning wheel, so i cant really use it so i´m using Amadeus until Acon have solved this issue

stian · Post by **stian** » Tue May 02, 2023 5:27 am

Voiceover wrote: ↑Mon May 01, 2023 10:39 am Still have the same issue, when disconnect an interface to use the build in core audio it´s looking for the interface last used and i got a spinning wheel, so i cant really use it so i´m using Amadeus until Acon have solved this issue

I'm sorry to hear that the issue persists. We will build a beta version of a new service build and post the links for testing. There are several fixes, and it is built with the latest version of JUCE library we use. Hopefully, that solves the issue for you. I'll post the links here as soon as the build is available.

Best,
Stian

Voiceover · Post by **Voiceover** » Wed May 03, 2023 8:28 pm

Thanks

stian · Post by **stian** » Thu May 04, 2023 12:10 am

Here are links to the beta version (v7.4.12) built with the latest JUCE version and some fixes in the audio I/O as promised:

Please let us know if this solves the issue with the crashes.

Thanks,
Stian

Acon Digital

KVR Audio

Acoustica crashes on playback