Having worked in tech support, troubleshooting often feels like a wild goose chase but techs are following a script. They need you to try certain things to eliminate them as possible causes. This starts right at basic things like "Have you tried turning it off and on again?". Getting so far that an actual bug report is being generated for the developers is an extremely lengthy process and most tickets are terminated long before then, either because a solution was found, or the customer turned irate and refused to follow instructions to provide the necessary details.Milkman wrote: ↑Sun Feb 05, 2023 1:28 pm I think some of the "the internal meter is lying" and "your windows system / Mac OS task manager is lying" narratives have come from steinberg themselves. The things that prompted me to come post about this here was a) curiosity about other users' experience, b) steinberg denying the "checking licenses forever" bug that I reported, claiming it must be a "dishonest task manager" despite my real world testing. They simply don't want to address this and create wild goose chases for users instead of accepting more QA worlk for themselves.
It's also worth keeping in mind how most tech support is structured. You'll usually start with a level one tech who will help you through basic troubleshooting which tends to solve the majority of issues (there's a reason they tell you to reboot the computer, you'd be surprised at how many times this actually fixes the problem). If you remain helpful and provide the information requested without turning hostile, the ticket will be escalated to 2nd level support who are usually more qualified. Before the ticket is escalated however, the second level tech will want a lot of details, otherwise they'll just bounce the ticket back to 1st level support. This is why the 1st level tech will guide you through several seemingly pointless information gathering exercises. Same is true when/if the ticket eventually gets escalated to 3rd level support (or to the developers, depending on the company).
Here's the supposedly "broken" License Manager on my system, as well as performance meter while playing back a 32-channel project.
High DPC latency is a common cause of playback problems so make sure to eliminate any drivers or hardware that causes DPC issues.
This is on a 3 years old Ryzen 3800X running on a 6 years old Asus Prime X370 motherboard. The rest of the system is a bit of a hodge-podge of old and new components. No special care was taken to choose "Steinberg-friendly" components.