I have purchased from CR in the past. I ran into an installation path problem. I reached out to their customer service many times. Never received a response. I even tried to contact them through Face Book and was met with hostility and then stark silence. These guys are horrible at cs, purchase at YOUR OWN RISK. I was forced to chalk it up to being another Fly-By-Night software company. Definitely not worth the headache. There are many free options that will perform just as well. I have witnessed these guys being openly hostile towards members of Face Book forums. I have wasted money on their products and I am hoping that you do not do the same.
Sorry James, but this conclusion might be your personal experience and after having such experiences myself I know that it just makes you angry.
But to generalize this, especially in this case, is just BS. Lindon (and this IS ChannelRobot) just had a discussion on VI dealing with and questioning lot of things. I dont know what went wrong in your case but usually he is very responsive (as a one-man-band can be). He has his ups and downs (like any of us I would thing) but I NEVER had anything I can call "hostility", even if we had different opinions on things and he has his mind BUT he is a really honorable develloper with lots of experience and involved in many projects.
I had controverse discussions with him and am far from calling him a friend but your conclusion is just not fair.