analoguesamples909 wrote:ok well hopefully that means Friday. Would have been nice to be kept in the loop. Ill be interested to see how good this is.
UVI Vintage Legends, demo version now available
-
- KVRist
- 30 posts since 29 Dec, 2012
I have written in the blog (my name is David)... http://blog.uvi.net/sounds-instruments/ ... /#comments
-
- KVRAF
- 2393 posts since 28 Mar, 2005
Hi Guys,
Just wanted to let you know that this should be fixed shortly.
Since JRRShop is not our direct reseller, we cannot have control over their orders.
The product was available on UVI website the first day it was announced for what it worth.
Sorry about the inconvenience for people who bought it at JRR
Just wanted to let you know that this should be fixed shortly.
Since JRRShop is not our direct reseller, we cannot have control over their orders.
The product was available on UVI website the first day it was announced for what it worth.
Sorry about the inconvenience for people who bought it at JRR
-
- KVRAF
- 1731 posts since 28 Dec, 2007
well...as far as I understand JRR shop have not been supplied with the assets - who has control over that if it is not you the developer?otristan wrote: Since JRRShop is not our direct reseller, we cannot have control over their orders.
-
- KVRian
- 706 posts since 9 Nov, 2003
I'd be interested in that as well. This whole thing turns me off of UVI more than anyone.analoguesamples909 wrote:well...as far as I understand JRR shop have not been supplied with the assets - who has control over that if it is not you the developer?otristan wrote: Since JRRShop is not our direct reseller, we cannot have control over their orders.
-
- KVRAF
- Topic Starter
- 25852 posts since 20 Jan, 2008 from a star near where you are
So this is the chain of command?otristan wrote:Since JRRShop is not our direct reseller, we cannot have control over their orders.
UVI -> Big Fish Audio [US distributor] -> JRR shop [US vendor]
-
- KVRAF
- 2393 posts since 28 Mar, 2005
JRRshop does not buy directly from us but from our US reseller.
Seems that JRR listed the product as shipping before it was actually shipping and before they could provide it through our reseller.
Hope this clarify things
Seems that JRR listed the product as shipping before it was actually shipping and before they could provide it through our reseller.
Hope this clarify things
-
- KVRAF
- Topic Starter
- 25852 posts since 20 Jan, 2008 from a star near where you are
I understand your point, but I don't quite understand the logic of releasing a product during the holiday period, when many of the distributors had closed shop.otristan wrote:JRRshop does not buy directly from us but from our US reseller.
Seems that JRR listed the product as shipping before it was actually shipping and before they could provide it through our reseller.
Wouldn't it be better to have waited until January to release it?
-
- KVRAF
- 1731 posts since 28 Dec, 2007
ok I understand now. Big Fish didnt have it - but JRR sold it all the same...otristan wrote:JRRshop does not buy directly from us but from our US reseller.
Seems that JRR listed the product as shipping before it was actually shipping and before they could provide it through our reseller.
Hope this clarify things
Still - would have been good to have had clearer communication over this issue. I didnt get any reply from my UVI web for enquiry.
And I still havent received the product.
-
- KVRAF
- 2393 posts since 28 Mar, 2005
The issue here is a shop selling a product they can't deliver not the release date IMHO
-
- KVRAF
- 2393 posts since 28 Mar, 2005
I understand your frustration. Our support and marketing departments are trying to fix this.analoguesamples909 wrote: ok I understand now. Big Fish didnt have it - but JRR sold it all the same...
Still - would have been good to have had clearer communication over this issue. I didnt get any reply from my UVI web for enquiry.
And I still havent received the product.
-
- KVRist
- 30 posts since 29 Dec, 2012
Yes, it's exactly that !
Still haven't receive license and i sent a mail to JRR... No reply for the moment... Disappointed... It's just for a code !!!
Still haven't receive license and i sent a mail to JRR... No reply for the moment... Disappointed... It's just for a code !!!
analoguesamples909 wrote:ok I understand now. Big Fish didnt have it - but JRR sold it all the same...otristan wrote:JRRshop does not buy directly from us but from our US reseller.
Seems that JRR listed the product as shipping before it was actually shipping and before they could provide it through our reseller.
Hope this clarify things
Still - would have been good to have had clearer communication over this issue. I didnt get any reply from my UVI web for enquiry.
And I still havent received the product.
-
- KVRAF
- 1731 posts since 28 Dec, 2007
thanks. it helps to at least understand roughly where the problem is. I assume Big Fish has been closed over the holidays, plus also its something to do with allocating ilok codes which I understand can take a bit of time?otristan wrote:I understand your frustration. Our support and marketing departments are trying to fix this.analoguesamples909 wrote: ok I understand now. Big Fish didnt have it - but JRR sold it all the same...
Still - would have been good to have had clearer communication over this issue. I didnt get any reply from my UVI web for enquiry.
And I still havent received the product.
-
- KVRist
- 30 posts since 29 Dec, 2012
Here's the reply from JRR (facebook) :
"Hi David, I just got some clarification about this. UVI Official released it for direct purchase, however it has not been released by the US distributor, so customers of US retailers are not getting their codes yet. I'm very sorry about this. We have been emailing and calling the distributor daily with virtually no return communication."
FUNNY !
"Hi David, I just got some clarification about this. UVI Official released it for direct purchase, however it has not been released by the US distributor, so customers of US retailers are not getting their codes yet. I'm very sorry about this. We have been emailing and calling the distributor daily with virtually no return communication."
FUNNY !
analoguesamples909 wrote:thanks. it helps to at least understand roughly where the problem is. I assume Big Fish has been closed over the holidays, plus also its something to do with allocating ilok codes which I understand can take a bit of time?otristan wrote:I understand your frustration. Our support and marketing departments are trying to fix this.analoguesamples909 wrote: ok I understand now. Big Fish didnt have it - but JRR sold it all the same...
Still - would have been good to have had clearer communication over this issue. I didnt get any reply from my UVI web for enquiry.
And I still havent received the product.
-
- KVRian
- 706 posts since 9 Nov, 2003
I still blame UVI. If they send out press releases that the product is available, one can only expect (especially for an online download) that the product is available at time of purchase. If they can't sort that out and want to blame the distributor, then they should get someone else to distribute their products.
