Arturia

BasariStudios · Post by **BasariStudios** » Sun Mar 23, 2014 3:22 pm

...since i sold my V3 Collection and still no word from Arturia for the License transfer, do they think this is how they keep customers? I feel bad for the guy, he paid for it already and still no word from anyone. What a mess, this is bad for buyers too.

ke2041 · Post by **ke2041** » Mon Mar 24, 2014 8:18 am

Hi,
what's your support ticket number?

Kevin

BasariStudios · Post by **BasariStudios** » Mon Mar 24, 2014 12:34 pm

Hi Kevin, i do not have a Ticket Number, i sent 2 emails straight from my Inbox. Followed the instructions on Arturias site how to transfer license and all it did was gave me an email address who to send email request to. I also sent an email thru the support form but did not receive a ticket number yet.

Thanks

almazmusic · Post by **almazmusic** » Mon Mar 24, 2014 2:31 pm

If it matters, I'm the buyer

BasariStudios · Post by **BasariStudios** » Mon Mar 24, 2014 8:54 pm

And still nothing...

almazmusic · Post by **almazmusic** » Tue Mar 25, 2014 5:52 am

Kevin, how long we have to wait for an answer?

ke2041 · Post by **ke2041** » Tue Mar 25, 2014 8:31 am

Hi guys,
sorry but we have a problem with our support server.
That's why you did not receive any answer from our support service.
Sorry I did not see your answer on the post yesterday.
Can you PM me your 2 email address?

donato · Post by **donato** » Fri May 16, 2014 2:32 am

I've been having all kinds of support problems and now I can't even access my account!

ke2041 · Post by **ke2041** » Fri May 16, 2014 11:40 am

donato wrote:I've been having all kinds of support problems and now I can't even access my account!

Hi donato,
it should work now.
Sorry for the inconvenience.

cyphersuit · Post by **cyphersuit** » Sat May 17, 2014 12:54 am

i can't buy anything via paypal right now...

Arturia

KVR Audio

It has been already 4-5 days...