Arturia

mustgroove · Post by **mustgroove** » Sat May 21, 2016 1:40 am

Purchased my V Collection 5 upgrade over 24 hours ago and still not a sign of a license key email... it's one thing if your servers are jammed for people downloading it, it's another thing not even to deliver the license key I've paid for.

Anyone else in the same boat?

Ingonator · Post by **Ingonator** » Sun May 22, 2016 4:43 am

Had a comparable problem but was solved quite fast by contacting official support. Kevin from Arturia who is posting at KVR could be very helpful with such issues too. In fact i had contacted both Kevin at KVR and a bit later also the official support whie one of those options would have been enough i guess.

Anyway i do not know how many people at Arturia do work at the wekend, especially the sales department.
For me it was on Friday when they solved it.

mustgroove · Post by **mustgroove** » Mon May 23, 2016 6:19 pm

4 days now - no sign of a serial, no update from JRR, no reply from Arturia Kevin to my PM... Fantastic.

maurone dj · Post by **maurone dj** » Mon May 23, 2016 6:37 pm

I'm on the same boat from 12 hours, purchased from JRR and no response from them.
Have you received yours yet?

mustgroove · Post by **mustgroove** » Tue May 24, 2016 11:08 pm

Day 5 and STILL no serial - what the hell is going on here? This is ridiculous.

werp · Post by **werp** » Tue May 24, 2016 11:22 pm

Bought mine direct from Arturia. Finished the transaction, opened my gmail account and there was the email with serial numbers and unlock key.

maurone dj · Post by **maurone dj** » Wed May 25, 2016 5:48 am

Yeah I know that but it's 20bucks cheaper outside for me on JRR shop...
I've purchased all my plugins from them in the past, I don't know why they're doing this...

maurone dj · Post by **maurone dj** » Thu May 26, 2016 12:23 pm

Today they send me the serial, it was an arturia delay not JRR. As usual I love arturia....

Arturia

KVR Audio

Anyone purchase V Collection 5 & still waiting for a license key?