Hello
there few days i have sent a message with the contact form in the website of elevayta, but no answer.
I have sent a private message in kvr to space boy, but it seem that he have not read it.
Can somebody tell me if elevayta product are really support or not ?
Thanks
Is elevayta support is off ??
-
- KVRian
- 951 posts since 11 Jan, 2004 from Netherlands
Yes we provide support. However, if the request concerns lost passwords, lost license keys or backups for crashed computers, then they get a low priority.Tellfit wrote:Hello
there few days i have sent a message with the contact form in the website of elevayta, but no answer.
I have sent a private message in kvr to space boy, but it seem that he have not read it.
Can somebody tell me if elevayta product are really support or not ?
Thanks
Paul
-
- KVRAF
- 5054 posts since 16 May, 2002 from Brisbane , Australia
Where is the love?
Intel Core i7 8700K, 16gb, Windows 10 Pro, Focusrite Scarlet 6i6
-
- KVRian
- 644 posts since 17 Jan, 2007 from Australia
Wow! - You just lost me as a customer with that statement.Space Boy wrote:Yes we provide support. However, if the request concerns lost passwords, lost license keys or backups for crashed computers, then they get a low priority.
-
- KVRian
- 510 posts since 19 Jan, 2008 from Texas - USA
Surprising response. Yikes!Space Boy wrote:Yes we provide support. However, if the request concerns lost passwords, lost license keys or backups for crashed computers, then they get a low priority.Tellfit wrote:Hello
there few days i have sent a message with the contact form in the website of elevayta, but no answer.
I have sent a private message in kvr to space boy, but it seem that he have not read it.
Can somebody tell me if elevayta product are really support or not ?
Thanks
Paul
BBC
-
- KVRian
- 951 posts since 11 Jan, 2004 from Netherlands
Sorry to hear that.John-E34 wrote:Wow! - You just lost me as a customer with that statement.Space Boy wrote:Yes we provide support. However, if the request concerns lost passwords, lost license keys or backups for crashed computers, then they get a low priority.
However, to provide support requires a process and prioritization. I also have to deal with non-licensed (crack) users asking for support. Most times, people requesting support don't adequately identify themselves or have changed email address. What should take 1 email takes, sometimes, days of correspondence.
It is not difficult to print and save a license key or make a backup copy of software.
-
- KVRist
- Topic Starter
- 193 posts since 8 Apr, 2005
I'm agree with you, but when you have lost it how to do ?Space Boy wrote:It is not difficult to print and save a license key or make a backup copy of software.
That's why i have ask to you.
Ok i see that it's not a priority at elevayta , can you say me how many day i have to wait before you help me ?
i'm a true customer, you have not answer to my email ...
-
- KVRian
- 951 posts since 11 Jan, 2004 from Netherlands
Hi, I cannot find your email. I do have the private message. However, I have no clue about your ID. So, you need to go to the Elevayta site. Go to the Contact page, fill out the form with your name and product purchase details and send it.Tellfit wrote:I'm agree with you, but when you have lost it how to do ?Space Boy wrote:It is not difficult to print and save a license key or make a backup copy of software.
That's why i have ask to you.
Ok i see that it's not a priority at elevayta , can you say me how many day i have to wait before you help me ?
i'm a true customer, you have not answer to my email ...
