Also, even though I'm sure there are a lot of dumb users who contact support with questions like "where's my VST plugin folder" and such, I think that there are not much reasons why people would contact support at all. If I think back all those years I have used music software, absolutely 100% of the cases where I have had to contact devs have been related to issues with copy protection. I have had to ask new hardware keys, beg for re-activations, license transfers, or there have been cases where the CP mechanism itself has been buggy. But I can not remember a single time where I have had issues with core functionality of any music software in a such way that it has made me contact support.
Me too.. never have asked for actual bug support one time that i can remember EXCEPT for IK, and publicly here at KVR.. I usually have zero contact with dev after purchase. because i have demoed product and make sure it works on my machine prior to purchase (usually)..
Plus, i actually feel the fine folk at KVR do the job for most devs when it comes to issues. Problems usually get answered by other users here very very fast. The community is helping one another. I'd take that route for speed over contacting the dev any day as preference.