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PTHD10-OSX10.7.3 beta 2.5 Hard crashes (LOG)

Official support for: kv331audio.com

Moderators: Teoman, kv331

francois
KVRer
 
5 posts since 21 Jul, 2004

Postby francois; Wed Feb 22, 2012 12:31 pm PTHD10-OSX10.7.3 beta 2.5 Hard crashes (LOG)

second try ,the first time I did not see the GUI before it crashed,second time I got to see the plugin for one second before hard crashing protools(needs a Mac pro reboot)
Nehelem 8 core with 32 gig ram -Protools 10.0.1-HD3

PS:the forum does not let me paste the crash log ,thinks it's spam.....
francois
KVRer
 
5 posts since 21 Jul, 2004

Postby francois; Wed Feb 22, 2012 7:34 pm

Got to try synth master with Presonus studio one ,I like it a lot.
I'll try again with Protools see if i crash again
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Thu Feb 23, 2012 1:13 pm

This issue was reported by other folks running PT10 as well. I'm waiting for my NFR license from Avid to be able to test SynthMaster with PT10. Hopefuly tomorrow this issue will be resolved!
deltamusicbelgium
KVRer
 
2 posts since 24 Feb, 2012, from Sint-Truiden, Belgium

Postby deltamusicbelgium; Fri Feb 24, 2012 9:52 am

I'm beta-testing the RTAS version on PT10HD:

- GUI does show up
- an error window shows up stating 'Bus Error' in thread 'Mainthread', at address 0x0
- clicking on OK = hard crash of PT10HD

At this point the RTAS version does not work on PT10HD
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Fri Feb 24, 2012 10:55 pm

Were you able to get any crash log?

Thanks!
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Sat Feb 25, 2012 4:57 am

Guys,

This is a ProTools HD issue. I'll try to resolve it, but since I don't have an HD system I hope I can :)
deltamusicbelgium
KVRer
 
2 posts since 24 Feb, 2012, from Sint-Truiden, Belgium

Postby deltamusicbelgium; Sun Feb 26, 2012 1:44 am

kv331 wrote:Were you able to get any crash log?

Thanks!


Yes, I have a crash log for you, here are the parts about the crash in PTHD 10.0.1 on Max OS X 10.7.3 that I think that could be useful.

If you would like the full crash report, just let me know and give me an e-mail address...


Process: Pro Tools [210]
Path: /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.digidesign.ProTools
Version: 10.0.1.58 (10.0.1f58)
Build Info: Unknown-1001058~58
Code Type: X86 (Native)
Parent Process: launchd [153]

Date/Time: 2012-02-26 10:22:35.045 +0100
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9


Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
__TEXT 0000000000001000-00000000001a3000 [ 1672K] r-x/rwx SM=COW /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools

Application Specific Information:
objc[210]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.kv331audio.SynthMaster2RTAS 0x35a5308e NewMachOPlugIn + 7518
1 com.kv331audio.SynthMaster2RTAS 0x35b97356 NewMachOPlugIn + 1335334
2 com.kv331audio.SynthMaster2RTAS 0x35a44732 0x35a28000 + 116530
3 com.kv331audio.SynthMaster2RTAS 0x35a4fe60 0x35a28000 + 163424
4 com.kv331audio.SynthMaster2RTAS 0x35bad5b3 CProcessGroupRestoreResourceFile + 22547
5 com.kv331audio.SynthMaster2RTAS 0x35a4ab99 0x35a28000 + 142233
6 com.kv331audio.SynthMaster2RTAS 0x35a4bff6 0x35a28000 + 147446
7 com.digidesign.framework.DAE 0x03d8d31d CFicCFMWidget::PlugInGetClipState(SFicPlugInSpec*, unsigned char*) + 61
8 com.digidesign.framework.DAE 0x03e96929 FicGetClipState + 41
9 com.digidesign.framework.ProTools 0x00ee513d MFortressHWBPEntryPoint_exit_mfort6317_ + 8168099
10 com.digidesign.framework.ProTools 0x00ef866e MFortressHWBPEntryPoint_exit_mfort6317_ + 8247252
11 com.digidesign.framework.ProTools 0x00ffc7d3 MFortressHWBPEntryPoint_exit_mfort6317_ + 9312569
12 com.digidesign.framework.ProTools 0x013242cd MFortressHWBPEntryPoint_exit_mfort6317_ + 12620851
13 com.digidesign.framework.ProTools 0x0164b4fd MFortressHWBPEntryPoint_exit_mfort6317_ + 15926883
14 com.digidesign.framework.DFW 0x0331bc97 DFW_Timers::LockedCallbackTimerProc::operator()(void*) + 87
15 com.digidesign.framework.DFW 0x0342d14c DFW_Timers::CallbackTimerManager::MasterCallback(void*) + 188
16 com.digidesign.framework.DFW 0x0342c392 DFW_SatinManager::mouseEvent(void*, TWindow*, long) + 47570
17 com.digidesign.framework.DFW 0x0342e945 DFW_Timers::CallbackTimerManager::OperateOnSet(void (*)(void (*)(void*)), DFW_Timers::TimerSetID const&) + 2069
18 com.apple.HIToolbox 0x9af22861 TimerVector + 22
19 com.apple.CoreFoundation 0x98e71656 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
20 com.apple.CoreFoundation 0x98e70fe7 __CFRunLoopDoTimer + 743
21 com.apple.CoreFoundation 0x98e4ff70 __CFRunLoopRun + 1888
22 com.apple.CoreFoundation 0x98e4f47c CFRunLoopRunSpecific + 332
23 com.apple.CoreFoundation 0x98e4f328 CFRunLoopRunInMode + 120
24 com.apple.HIToolbox 0x9af0717f RunCurrentEventLoopInMode + 318
25 com.apple.HIToolbox 0x9af0e412 ReceiveNextEventCommon + 168
26 com.apple.HIToolbox 0x9af5c89b AcquireNextEventInMode + 67
27 com.apple.HIToolbox 0x9b0a432f _AcquireNextEvent + 58
28 com.apple.HIToolbox 0x9b091598 RunApplicationEventLoop + 221
29 com.digidesign.framework.DFW 0x0341b53b DFW_EventLoop::RunApplicationEventLoop() + 11
30 com.digidesign.framework.DFW 0x032adfed TApplication::Run() + 45
31 com.digidesign.framework.ProTools 0x020e3b9f LaunchProTools + 2095
32 com.digidesign.ProTools 0x0000f51c _ZL21LoadAndRunProToolsDLLPc + 316
33 com.digidesign.ProTools 0x00010861 main + 2145
34 com.digidesign.ProTools 0x0000f0c5 start + 53


Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x35a52fed ecx: 0x35c0e634 edx: 0x3d4aade8
edi: 0x00000000 esi: 0x3d4a6e00 ebp: 0xbfffe3b8 esp: 0xbfffe390
ss: 0x00000023 efl: 0x00210203 eip: 0x35a5308e cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 2


Model: MacPro5,1, BootROM MP51.007F.B03, 6 processors, 6-Core Intel Xeon, 3.33 GHz, 24 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732314752363546393333334700000000
Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732314752363546393333334700000000
Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732314752363546393333334700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@6,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@6,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@7,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@7,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@8,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@8,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@9,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@9,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@10,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@10,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,6,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,7,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,8,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,9,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,10,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,11,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@11,12,0
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH61N
Serial ATA Device: WDC WD1001FALS-41Y6A1, 1 TB
Serial ATA Device: WDC WD1001FALS-00J7B0, 1 TB
Serial ATA Device: WDC WD1002FAEX-00Z3A0, 1 TB
Serial ATA Device: WDC WD1002FAEX-00Z3A0, 1 TB
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd300000 / 3
USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0xfd320000 / 8
USB Device: hub_device, 0x2001 (D-Link Corporation), 0xf103, 0xfd100000 / 2
USB Device: iLok, 0x088e, 0x5036, 0xfd160000 / 7
USB Device: eLicenser, 0x0819, 0x0101, 0xfd120000 / 6
USB Device: iLok, 0x088e, 0x5036, 0xfd150000 / 5
USB Device: iLok, 0x088e, 0x5036, 0xfd110000 / 4
USB Device: USB Trackball, 0x046d (Logitech Inc.), 0xc408, 0x1a200000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
FireWire Device: built-in_hub, 800mbit_speed
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Mon Feb 27, 2012 1:40 am

I'm actually uploading the update for this one now. Will take around 30 minutes. I hope it's gonna work this time. Even if it doesnt I enabled debug symbols so we'll see where exactly it is crashing.
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Mon Feb 27, 2012 2:43 am

Hi everyone,

We have a new update for SynthMaster 2.5 RTAS. Registered users can download at:

MacOSX update: http://www.synthmaster.com/DownloadFile.aspx?fileID=53

Windows 32bit update: http://www.synthmaster.com/DownloadFile.aspx?fileID=46

Windows 64bit update: http://www.synthmaster.com/DownloadFile.aspx?fileID=49

We're hoping that this release will fix the ProTools HD crash issue. I am saying "hoping" because we have no way of testing as we dont have a ProTools HD system.

If any of you guys can test and give us feedback we'd appreciate it! If you again get a crash could you please send us the crash log?

Thanks!
francois
KVRer
 
5 posts since 21 Jul, 2004

Postby francois; Mon Feb 27, 2012 7:37 am

It works with PT10HD3 on mac Lion 10.7.3 ,I was able to play the first patch.I will test in more detail later today
Francois :)
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Mon Feb 27, 2012 8:50 am

AWESOME :tu:
francois
KVRer
 
5 posts since 21 Jul, 2004

Postby francois; Mon Feb 27, 2012 9:45 am

crashed PT while trying to setup online library for online patches..
Happened while I was playing a factory patch in arpeggio mode
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Mon Feb 27, 2012 9:59 am

francois wrote:crashed PT while trying to setup online library for online patches..
Happened while I was playing a factory patch in arpeggio mode


That's a known issue, regardless of RTAS.

EDIT: I'll try to fix it though, until March 1st.
kv331
KVRAF
 
4901 posts since 14 Nov, 2006, from Ankara, Turkey

Postby kv331; Wed Feb 29, 2012 9:39 am

francois wrote:crashed PT while trying to setup online library for online patches..
Happened while I was playing a factory patch in arpeggio mode


The latest release 2.5.4.137 should have fixed this issue! Go grab it now at:

http://www.synthmaster.com/downloadupdates.aspx

Cheers!

B├╝lent

Moderators: Teoman, kv331

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